Help Center > > FAQs> ECS Management> Usage Errors> How Do I Handle Error Messages Displayed on the Management Console?

How Do I Handle Error Messages Displayed on the Management Console?

Updated at: Mar 17, 2020 GMT+08:00

Symptom

This section helps you resolve the following issues:

  • An error message was displayed on the management console after you performed ECS-related operations.
  • An error code was displayed after you used an ECS API (see Elastic Cloud Server API Reference).

Background

After you perform ECS-related operations on the management console, the system displays the request status on the Elastic Cloud Server page. You can determine the request execution status based on the information displayed in the request status.

  • If the operation request is executed, the system automatically clears the task prompt.
  • If an error occurs during the request execution, the system displays an error code and its description in the taskbar.

Solution

If an error occurs, find the error code and perform the corresponding operations listed in Table 1.

Table 1 Error codes and solution suggestions

Error Code

Message Displayed on the Management Console

Solution Suggestion for Pay-Per-Use ECSs

Solution Suggestion for Yearly/Monthly ECSs

Ecs.0000

Request error. Try again later or contact customer service.

Adjust the request structure as directed in Elastic Cloud Server API Reference.

Adjust the request structure as directed in Elastic Cloud Server API Reference.

Ecs.0001

The maximum number of ECSs or EVS disks has been reached. Contact customer service and request a quota increase.

Contact customer service to apply for an increased ECS quota.

NOTE:

When applying for increasing your ECS quota, first determine the number of target ECSs, CPU cores (vCPUs), and memory capacity (RAM) required.

Submit a service ticket to apply for an increased ECS quota. After the submission, contact customer service for troubleshooting.

NOTE:

When applying for increasing your ECS quota, first determine the number of target ECSs, CPU cores (vCPUs), and memory capacity (RAM) required.

Ecs.0005

System error. Try again later or contact customer service.

Adjust the request structure as directed in Elastic Cloud Server API Reference.

Adjust the request structure as directed in Elastic Cloud Server API Reference.

Ecs.0006

Invalid parameters.

If your selected ECS configuration has not been released, change the configuration and create the ECS again.

If your selected ECS configuration has not been released, change the configuration and create the ECS again.

Ecs.0010

The private IP address is in use. Select an available IP address and create the ECS again.

Use idle IP addresses to purchase your ECSs.

Contact customer service to cancel the order and use an idle IP address to purchase your ECS.

Ecs.0011

Invalid password. Change the password to make it meet the password complexity requirements, and perform the required operation again.

Input a password that meets password complexity requirements.

Contact customer service to cancel the order, input a password that meets password complexity requirements, and perform the request again.

Ecs.0012

The number of IP addresses in the subnet is insufficient. Release IP addresses in the subnet or select another subnet, and create the ECS again.

Obtain more idle IP addresses on the target subnet or use a new subnet for purchasing ECSs.

Obtain more idle IP addresses on the target subnet and contact customer service for troubleshooting. Alternatively, contact customer service to cancel the order and use a new subnet for purchasing ECSs.

Ecs.0013

Insufficient EIP quota. Contact customer service and request a quota increase.

Contact customer service to apply for an increased EIP quota.

Submit a service ticket to apply for an increased EIP quota and contact customer service for troubleshooting.

Ecs.0015

This disk type is not supported by the ECS.

Select a supported EVS disk and attach it to the ECS.

Select a supported EVS disk and attach it to the ECS.

Ecs.0100

The ECS status does not meet requirements. Change to the desired ECS status and try again.

Change to the desired ECS status and try again.

Change the ECS status to the required status and contact customer service for troubleshooting.

Ecs.0104

Insufficient number of ECS slots for attaching disks.

Detach an EVS disk from the ECS before attaching a new EVS disk.

Detach an EVS disk from the ECS before attaching a new EVS disk.

Ecs.0105

No system disk found.

Reattach the EVS system disk to the ECS and perform the desired operation again.

Reattach the EVS system disk to the ECS and contact customer service for troubleshooting.

Ecs.0107

The number of shared disks that can be attached to an ECS exceeds the maximum limit.

Detach an EVS disk from the ECS before attaching a new EVS disk.

Detach an EVS disk from the ECS before attaching a new EVS disk.

Ecs.0509

This operation is not allowed on a yearly/monthly system disk. Select a pay-per-use system disk and perform the required operation again.

N/A

Change the ECS billing mode to pay-per-use and perform the desired operation again.

Ecs.0510

Yearly/Monthly ECSs do not support OS changing.

N/A

Change the ECS billing mode to pay-per-use and perform the desired operation again.

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