- Service Overview
- Price Details
- User Guide
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FAQs
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General
- Can a Partner Support Plan Be Shared Among Multiple Users?
- What Does a Partner Support Plan Provide?
- How Do I Configure Account Permissions to Grant O&M Personnel Only the Ticket Permission but Not Other Management Permissions of the Partner Account?
- How Do I Submit a Problem?
- How Long Does It Take to Get a Response?
- How Long Does It Take to Solve My Problem?
- What Languages Are Supported for the Partner Support Plan?
- Which Regions are Partner Support Plans Available In?
- Can I Obtain Professional Services, Such As Cloud Migration and Event Management Service, Free of Charge After Purchasing a Partner Support Plan?
- Billing
- Change History
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General
- General Reference
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What Are Partner Support Plans?
Partner support plans are support service packages designed for partners. With a partner support plan, partners can escalate their customer issues to HUAWEI CLOUD, which are usually product or technical issues closely related to the cloud platform and cannot be resolved by partners themselves. Partner support plans are classified into three levels: Basic, Standard, and Premier. The Standard and Premier partner support plans offer faster response and higher problem priority, and also provide value-added services with more business values. Partners can flexibly select the levels based on the requirements for response time and service contents.
Partners can subscribe to a partner support plan in yearly or monthly mode. Partner support plans enable HUAWEI CLOUD technical engineers to provide professional services for partners and help them create more business values. Service Scope describes the service scope of partner support plans.
Partner support plans are intended for consulting partners. For details about partner types, see HCPN Overview and Common Operations.
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