Service Scope

The service scope of HUAWEI CLOUD partner support plans:

Errors and faults of HUAWEI CLOUD products
Service or product unavailability
Service errors and irregular exceptions that affect service availability
Services or products not operating as they are supposed to be
Large-scale network outage
Regional problems that affect multiple users
Quota adjustment
Accounting dispute

HUAWEI CLOUD does not directly serve customers developed by partners. HUAWEI CLOUD engineers contact these customers only through partners, who are responsible for the overall problem solving process.

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