Help Center > > FAQs> Passwords and Key Pairs> Passwords> What Should I Do If I Cannot Log In to My ECS Using the Initial Password After I Use It for a Period of Time?

What Should I Do If I Cannot Log In to My ECS Using the Initial Password After I Use It for a Period of Time?

Updated at: Dec 16, 2019 GMT+08:00

Solution

Check whether the remote login page can be displayed.
  • If the login page cannot be displayed, an error may have occurred in the GuestOS process on the ECS. In such a case, contact technical support for troubleshooting.
  • If the login page can be displayed, log in to the OS in single-user mode for troubleshooting. The procedure is as follows:
    • Check whether the password can be changed in single-user mode.

      If the password can be changed, change it and contact technical support to check whether the password has been maliciously changed due to an attack.

    • If the password cannot be changed, verify that the values of hard and soft in /etc/security/limits.conf are not greater than 65535.

      Change the password in single-user mode and try to log in to the ECS again.

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