Help Center> Elastic Cloud Server> User Guide (Kuala Lumpur Region)> FAQs> Login and Connection> Remote Login Errors on Windows> Why Am I Seeing an Error Message That Says Identity of Remote Computer Cannot be Verified When I Log In to a Windows ECS?

Updated on 2024-04-19 GMT+08:00

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Why Am I Seeing an Error Message That Says Identity of Remote Computer Cannot be Verified When I Log In to a Windows ECS?

Symptom

An error message is displayed indicating that the identity of the remote computer cannot be verified. You are required to enter the password and log in again.

Figure 1 Protocol error

Possible Causes

Security software installed on the ECS prevents logins from unknown IP addresses.

Solution

Uninstall the security software.
Open the security software and enable the default login mode.

Parent topic: Remote Login Errors on Windows

Previous topic: Why Is My Remote Session Interrupted by a Protocol Error?

Next topic: Why Am I Seeing An Error Message That Says The Two Computers Couldn't Be Connected in the Amount of Time Allotted When I Log In to a Windows ECS?

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