Help Center > > FAQs> File Upload/Data Transfer> What Should I Do If the Connection Between the Client and the Server Times Out When I Upload a File Using FTP?

What Should I Do If the Connection Between the Client and the Server Times Out When I Upload a File Using FTP?

Updated at: Sep 02, 2021 GMT+08:00

Symptom

When I attempted to access the server from the client to upload a file using FTP, the connection timed out.

Constraints

The operations described in this section apply to FTP on local Windows only.

Possible Causes

Data is intercepted by the firewall or security group on the server.

Solution

  1. Check the firewall settings on the server.
  2. Disable the firewall or add desired rules to the security group.

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