Help Center > > FAQs> Login and Connection> Remote Login Errors on Windows> What Should I Do If an Internal Error Occurs When I Log In to My Windows ECS?

What Should I Do If an Internal Error Occurs When I Log In to My Windows ECS?

Updated at:Jun 23, 2020 GMT+08:00

Symptom

When I attempted to log in to my Windows ECS using MSTSC, the system displays an error message indicating an internal error.

Solution

  1. On the local server, run cmd as an administrator.
  2. Run the netsh winsock reset command.

  3. Restart the local server.

If you still cannot log in to the ECS using the preceding methods, check whether the local network is accessible. If not, change the network (for example, switch to a mobile hotspot) and check whether you can remotely log in to the ECS.

If the fault persists after the preceding operations are performed, record your resources and the time when the fault occurred. Then, click Service Tickets in the upper right corner of the management console, choose Create Service Ticket, and submit a ticket for technical support.

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