Help Center > > FAQs> Login and Connection> Remote Login Errors on Windows> Why Am I Seeing an Error Message That Says Identity of Remote Computer Cannot be Verified When I Log In to a Windows ECS?

Why Am I Seeing an Error Message That Says Identity of Remote Computer Cannot be Verified When I Log In to a Windows ECS?

Updated at: Sep 02, 2021 GMT+08:00

Symptom

An error message is displayed indicating that the identity of the remote computer cannot be verified. You are required to enter the password and log in again.

Figure 1 Protocol error

Possible Causes

Security software installed on the ECS prevents logins from unknown IP addresses.

Solution

  • Uninstall the security software.
  • Open the security software and enable the default login mode.

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