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Service Overview
- What Are Support Plans?
- Specifications
- Service Catalog
- Service Scope
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Service Content
- Self Service
- Non-Technical Support
- Technical Support
- Case Severity and Response Time
- Best Practices
- Notifications
- Service Ticket Management APIs
- Third-Party Software Support
- Architecture Support
- Launch Support
- Availability Check
- Resource Monitoring and Optimization
- Proactive Guidance
- Operations Support
- Training
- Support Channels
- Billing
- Change History
- Price Details
- User Guide
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FAQs
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General
- Can multiple cloud accounts share one support plan?
- What Does a Support Plan Provide?
- How Do I Submit a Problem?
- How Long Does It Take to Get a Response?
- How Long Does It Take to Solve My Problem?
- What Languages Are Supported for the Support Plan?
- Which Regions Are Support Plans Available In?
- Can I Obtain Professional Services Such As Cloud Migration Free of Charge After Purchasing an Enterprise Support Plan?
- Billing
- Change History
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General
- General Reference
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What Are Support Plans?
Support plans are after-sales technical support packages available in multiple levels for HUAWEI CLOUD services. Customers can flexibly select among the levels based on the requirements for response time and technical capabilities. After purchasing a support plan for a specified period, customers can obtain the cloud service technical support within the period. Support plans can be billed in yearly or monthly mode. HUAWEI CLOUD's support plans enable our technical engineers to provide technical support for customers in terms of product usage, architecture deployment, and solutions.
Service Scope describes the service scope of HUAWEI CLOUD support plans.
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