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Service Overview
- What Are Support Plans?
- Specifications
- Service Catalog
- Service Scope
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Service Content
- Self Service
- Non-Technical Support
- Technical Support
- Case Severity and Response Time
- Best Practices
- Notifications
- Service Ticket Management APIs
- Third-Party Software Support
- Architecture Support
- Launch Support
- Availability Check
- Resource Monitoring and Optimization
- Proactive Guidance
- Operations Support
- Training
- Support Channels
- Billing
- Change History
- Price Details
- User Guide
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FAQs
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General
- Can multiple cloud accounts share one support plan?
- What Does a Support Plan Provide?
- How Do I Submit a Problem?
- How Long Does It Take to Get a Response?
- How Long Does It Take to Solve My Problem?
- What Languages Are Supported for the Support Plan?
- Which Regions Are Support Plans Available In?
- Can I Obtain Professional Services Such As Cloud Migration Free of Charge After Purchasing an Enterprise Support Plan?
- Billing
- Change History
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General
- General Reference
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Specifications
Customers can select a support plan based on their project budget, cloud technology capabilities, business importance, and business scale.
Support Level |
Product Feature |
Application Scenario |
---|---|---|
Basic |
Common non-technical case response |
Simple cloud deployment by individual users or small-sized enterprises |
Developer |
Common non-technical and technical case response |
Deployment of lab, test, or non-critical cloud production environments by individual users or small-sized enterprises |
Business |
Quick case response level, and architecture guidance based on industry practices |
Large-scale cloud deployment by medium- and large-sized enterprises, requiring quick response and high service availability |
Enterprise |
Quickest case response, with a designated TAM who provides scenario-based architecture guidance, launch support, and proactive guidance. |
Massive-scale cloud deployment by large-sized enterprises, requiring very quick response speed and very high service availability |
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