Updated on 2022-09-27 GMT+08:00

Specifications

Customers can select a support plan based on their project budget, cloud technology capabilities, business importance, and business scale.

Table 1 Specifications

Support Level

Product Feature

Application Scenario

Basic

Common non-technical case response

Simple cloud deployment by individual users or small-sized enterprises

Developer

Common non-technical and technical case response

Deployment of lab, test, or non-critical cloud production environments by individual users or small-sized enterprises

Business

Quick case response level, and architecture guidance based on industry practices

Large-scale cloud deployment by medium- and large-sized enterprises, requiring quick response and high service availability

Enterprise

Quickest case response, with a designated TAM who provides scenario-based architecture guidance, launch support, and proactive guidance.

Massive-scale cloud deployment by large-sized enterprises, requiring very quick response speed and very high service availability