Help Center/ Cloud Eye/ FAQs/ Troubleshooting/ Server Monitoring/ What Should I Do If the Agent Is Stopped?
Updated on 2025-04-28 GMT+08:00

What Should I Do If the Agent Is Stopped?

Viewing the Agent Version

  1. Log in to an ECS as user root.
  2. Run the following command to check the Agent version:

    if [[ -f /usr/local/uniagent/extension/install/telescope/bin/telescope ]]; then /usr/local/uniagent/extension/install/telescope/bin/telescope -v; elif [[ -f /usr/local/telescope/bin/telescope ]]; then echo "old agent"; else echo 0; fi

    • If old agent is displayed, the early version of the Agent is used.
    • If a version ID is returned, the new version of the Agent is used.
    • If 0 is returned, the Agent is not installed.

Starting the Agent (New Version)

Run the following command to start the Agent:

/usr/local/uniagent/extension/install/telescope/telescoped start

If a fault is reported, the Agent has been uninstalled or related files have been deleted. In this case, reinstall the Agent.

Starting the Agent (Early Version)

Run the following command to start the Agent:

service telescoped start

If a fault is reported, the Agent has been uninstalled or related files have been deleted. In this case, reinstall the Agent.