- What's New
- Function Overview
- Service Overview
- Getting Started
-
User Guide
- Overview
- Permissions Management
-
Cloud Resource Monitoring
- Resource Groups
-
Server Monitoring
- Overview
- Cloud Eye Plug-in (Agent)
- Process Monitoring
- Viewing Server Monitoring Metrics
- Creating an Alarm Rule to Monitor a Server
- Viewing Server Monitoring Details
- Cloud Service Monitoring
- Task Center
- Visualization (Dashboards)
-
Alarm Management
- Overview
- Alarm Rules
- Alarm Records
-
Alarm Templates
- Viewing Alarm Templates
- Creating a Custom Template or Custom Event Template
- Modifying a Custom Template or Custom Event Template
- Deleting a Custom Template or Custom Event Template
- Copying a Custom Template or Custom Event Template
- Associating a Custom Template with a Resource Group
- Importing and Exporting Custom Template or Custom Event Templates
- Alarm Notifications
- Example: Creating an Alarm Rule to Monitor ECS CPU Usage
- One-Click Monitoring
- Alarm Masking
- Event Monitoring
- Access Center
- Data Dump
- Quotas and Audit
- Cloud Product Metrics
- Change History
- Best Practices
-
API Reference
- Before You Start
- API Overview
- Calling APIs
- Getting Started
-
API V1
- API Version Management
- Metrics
-
Alarm Rules
- Querying Alarm Rules
- Querying Details of an Alarm Rule
- Enabling or Disabling an Alarm Rule
- Deleting an Alarm Rule
- Creating an Alarm Rule
- Creating a Custom Alarm Template
- Deleting a Custom Alarm Template
- Querying the Alarm History of an Alarm Rule
- Querying Custom Alarm Templates
- Updating a Custom Alarm Template
- Modifying an Alarm Rule
- Monitoring Data
- Quotas
- Resource Groups
- Event Monitoring
-
API V2
- Alarm Rules
- Resources in an Alarm Rule
- Alarm Policies
- Alarm Notifications
- Alarm Records
- Alarm Templates
- Alarm Rules Associated with an Alarm Template
- Resource Groups
- Resources in a Resource Group
-
One-Click Monitoring
- Enabling One-Click Monitoring
- Querying Services and Resources That Support One-Click Monitoring
- Querying Alarm Rules of One Service in One-Click Monitoring
- Batch Enabling or Disabling Alarm Rules of One Service in One-Click Monitoring
- Batch Disabling One-Click Motoring
- Batch Modifying Alarm Notifications in Alarm Rules for One Service That Has One-Click Monitoring Enabled
- Batch Enabling or Disabling Alarm Policies in Alarm Rules for One Service That Has One-Click Monitoring Enabled
-
Alarm Notification Masking
- Creating Alarm Notification Masking Rules in Batches
- Modifying the Masking Time of Alarm Notification Masking Rules in Batches
- Modifying an Alarm Notification Masking Rule
- Deleting Alarm Notification Masking Rules in Batches
- Querying Alarm Notification Masking Rules
- Querying Resources for Which Alarm Notifications Have Been Masked
- Dashboards
- Graphs
- Resource Tags
- Metric Management
- API V3
-
Permissions Policies and Supported Actions
- Introduction
- Supported Actions of the API Version Management APIs
- Supported Actions of the Metric Management API
- Supported Actions of the Alarm Rule Management APIs
- Supported Actions of the Monitoring Data Management APIs
- Supported Actions of the Quota Management API
- Supported Actions of the Event Monitoring API
- Common Parameters
- Appendix
- Change History
- SDK Reference
-
FAQs
-
General Consulting
- What Is Rollup?
- How Long Is Metric Data Retained?
- How Many Rollup Methods Does Cloud Eye Support?
- How Can I Export Collected Data?
- What Should I Do If I See Garbled Chinese Characters in an Exported CSV File?
- Why Can't a User of an Enterprise Project View the One-Click Monitoring Function?
- Why Can't a User of an Enterprise Project Select All Resources When Configuring Alarm Rules?
-
Server Monitoring
-
Agent Installation
- How Do I Configure DNS and Security Groups?
- How Do I Configure an Agency?
- How Does the Cloud Eye Agent Obtain a Temporary AK/SK by Authorization?
- What OSs Does the Agent Support?
- Resource Usage and Circuit Breaker Pattern of Agent
- What Should I Do If the Monitoring Is Periodically Interrupted or the Agent Status Keeps Changing?
- What Should I Do If a Service Port Is Used by the Agent?
- Troubleshooting Agent One-Click Restoration Failures
- No Monitoring Data Is Displayed After One-Click Restoration Performed for the Agent
- Does the Server Monitoring Agent Affect Server Performance?
- Troubleshooting the Problem of Reported Metrics Being Discarded
- Metrics
-
Agent Statuses
- How Can I Quickly Restore Agent Configurations?
- What Should I Do If the Agent Status Is Faulty?
- What Should I Do If the Agent Status Is Stopped?
- What Should I Do If the Agent Status Is Running But There Is No Monitoring Data?
- What Can I Do If No Monitoring Data Is Displayed After One-Click Agent Restoration? (Old Agent)
- How Can I Enable the OS Monitoring for a New ECS?
- Agent Status Description and Troubleshooting Methods
- How Do I Obtain Debug Logs of the Agent?
-
Agent Installation
-
Alarm Notifications or False Alarms
- What Is an Alarm Notification? How Many Types of Alarm Notifications Are There? How Can I Configure an Alarm Notification?
- What Alarm Status Does Cloud Eye Support?
- What Alarm Severities Does Cloud Eye Support?
- When Will an "Insufficient data" Alarm Be Triggered?
- How Do I Monitor and View the Disk Usage?
- How Can I Change the Phone Number and Email Address for Receiving Alarm Notifications?
- How Can a User Account Receive Alarm Notifications?
- Why Did I Receive a Bandwidth Overflow Notification While There Being No Bandwidth Overflow Record in the Monitoring Data?
-
Monitored Data Exceptions
- Why Is the Monitoring Data Not Displayed on the Cloud Eye Console?
- Why I Cannot See the Monitoring Data on the Cloud Eye Console After Purchasing Cloud Service Resources?
- Why Doesn't the Cloud Eye Console Display the OS Monitoring Data or Why Isn't the Data Displayed Immediately After the Agent Is Installed and Configured on an ECS?
- Why Is Basic Monitoring Data Inconsistent with Data Monitored by the OS?
- Why Are the Network Traffic Metric Values in Cloud Eye Different from Those Detected in ECS?
- Why Is the Metric Collection Point Lost During Certain Periods of Time?
- Why Are the Four Metrics Memory Usage, Disk Usage, Inband Incoming Rate, and Inband Outgoing Rate Not Displayed for an ECS?
- What Are the Impacts on ECS Metrics If UVP VMTools Is Not Installed on ECSs?
- Why Are the Inbound Bandwidth and Outbound Bandwidth Negative?
- Metric Descriptions
-
User Permissions
- What Should I Do If the IAM Account Permissions Are Abnormal?
- What Can I Do If the System Displays a Message Indicating Insufficient Permissions When I Access Cloud Eye?
- What Can I Do If the System Displays a Message Indicating Insufficient Permissions When I Click Configure on the Server Monitoring Page?
-
General Consulting
- Videos
-
More Documents
-
User Guide (ME-Abu Dhabi Region)
- Product Introduction
- Getting Started
- Dashboards
- Resource Groups
- Using the Alarm Function
-
Server Monitoring
- Introduction to Server Monitoring
- Agent Installation and Configuration
- Agent Features per Version
- Installing and Configuring the Agent on a Linux ECS or BMS
- Installing and Configuring the Agent on a Windows ECS
- Installing the Agents in Batches on Linux ECSs
- Managing the Agent
- Installing the Direct Connect Metric Collection Plug-ins
- Process Monitoring
- Viewing Server Monitoring Metrics
- Creating an Alarm Rule to Monitor a Server
- Custom Monitoring
- Event Monitoring
- Task Center
- Data Dump
- Cloud Service Monitoring
- Auditing Operation Records on Cloud Eye
- Permissions Management
- Quota Adjustment
- Services Interconnected with Cloud Eye
-
FAQs
-
General Consulting
- What Is Rollup?
- How Long Is Metric Data Retained?
- How Many Rollup Methods Does Cloud Eye Support?
- How Can I Export Collected Data?
- Which Services Does Cloud Eye Support Permission- and Region-based Monitoring in the Enterprise Project Dimension?
- Which Cloud Eye Resources Support the Enterprise Project Feature?
- Why Can a User of an Enterprise Project View the Resource Information of the Account on the Overview Page?
-
Server Monitoring
- How Can I Quickly Restore the Agent Configuration?
- How Can I Make a Newly Purchased ECS Monitor Its OS?
- Why Is a BMS with the Agent Installed Displayed in the ECS List on the Server Monitoring Page?
- What OSs Does the Agent Support?
- What Statuses Does the Agent Have?
- What Should I Do If the Monitoring Period Is Interrupted or the Agent Status Keeps Changing?
- What Should I Do If the Service Port Is Used by the Agent?
- How Can I Create an Agency?
- What Can't I Create Another Agency?
- What Should I Do If Agency CESAgentAutoConfigAgency Failed to Be Automatically Created?
- What Can I Do If Agency CESAgentAutoConfigAgency Is Invalid?
- Will the Agent Affect the Server Performance?
- What Should I Do If the Agent Status Is Faulty?
- What Should I Do If the Agent Status Is Stopped?
- What Should I Do If the Agent Status Is Running But There Is No Monitoring Data?
- How Do I Troubleshoot the Agent One-Click Restoration Failure?
- What Can I Do If No Monitoring Data Is Displayed After One-Click Agent Restoration?
-
Alarm Notifications or False Alarms
- What Is an Alarm Notification? How Many Types of Alarm Notifications Are There?
- What Alarm Status Does Cloud Eye Support?
- What Alarm Severities Does Cloud Eye Support?
- When Will an "Insufficient data" Alarm Be Triggered?
- How Do I Monitor and View the Disk Usage?
- How Can I Change the Mobile Number and Email Address for Receiving Alarm Notifications?
- How Can an IAM User Receive Alarm Notifications?
- Why Did I Receive a Bandwidth Overflow Notification While There Being No Bandwidth Overflow Record in the Monitoring Data?
-
Monitored Data Exceptions
- Why Is the Monitoring Data Not Displayed on the Cloud Eye Console?
- Why I Cannot See the Monitoring Data on the Cloud Eye Console After Purchasing Cloud Service Resources?
- Why Is OS Monitoring Data Not Displayed or Not Displayed Immediately After the Agent Is Installed and Configured on a server?
- Why Is Basic Monitoring Data Inconsistent with the Data Monitored by the OS?
- Why Are the Network Traffic Metric Values in Cloud Eye Different from Those Detected in ECS?
- Why Is the Metric Collection Point Lost During a Certain Period of Time?
- Why Are Memory Usage, Disk Usage, Inband Incoming Rate, and Inband Outgoing Rate Not Displayed for an ECS?
- What Are the Impacts on ECS Metrics If UVP VMTools Is Not Installed on ECSs?
- Why Are the Inbound Bandwidth and Outbound Bandwidth Negative?
- Metric Descriptions
- User Permissions
-
General Consulting
-
API Reference (ME-Abu Dhabi Region)
- Before You Start
- API Overview
- Calling APIs
- API DescriptionAPI V1
- API v2
-
Permissions Policies and Supported Actions
- Introduction
- Supported Actions of the API Version Management APIs
- Supported Actions of the Metric Management API
- Supported Actions of the Alarm Rule Management APIs
- Supported Actions of the Monitoring Data Management APIs
- Supported Actions of the Quota Management API
- Supported Actions of the Event Monitoring API
- Common Parameters
- Appendix
- Change History
-
User Guide (Paris Region)
- Product Introduction
- Getting Started
- Monitoring Panels
- Using the Alarm Function
- Custom Monitoring
- Services Interconnected with Cloud Eye
- FAQs
- Change History
- API Reference (Paris Region)
-
User Guide (Kuala Lumpur Region)
- Product Introduction
- Getting Started
- Dashboards
- Resource Groups
- Using the Alarm Function
-
Server Monitoring
- Introduction to Server Monitoring
- Agent Installation and Configuration
- Agent Features per Version
- Installing and Configuring the Agent on a Linux ECS or BMS
- Installing and Configuring the Agent on a Windows ECS
- Installing the Agents in Batches on Linux ECSs
- Managing the Agent
- Process Monitoring
- Viewing Server Monitoring Metrics
- Creating an Alarm Rule to Monitor a Server
- Custom Monitoring
- Event Monitoring
- Data Dump
- Auditing Operation Records on Cloud Eye
- Permissions Management
- Quota Adjustment
- Services Interconnected with Cloud Eye
-
FAQs
- General Consulting
-
Server Monitoring
- How Can I Quickly Restore the Agent Configuration?
- Why Is a BMS with the Agent Installed Displayed in the ECS List on the Server Monitoring Page?
- What OSs Does the Agent Support?
- What Statuses Does the Agent Have?
- What Should I Do If the Monitoring Period Is Interrupted or the Agent Status Keeps Changing?
- What Should I Do If the Service Port Is Used by the Agent?
- How Can I Create an Agency?
- What Can't I Create Another Agency?
- What Should I Do If Agency CESAgentAutoConfigAgency Failed to Be Automatically Created?
- What Can I Do If Agency CESAgentAutoConfigAgency Is Invalid?
- Will the Agent Affect the Server Performance?
- What Should I Do If the Agent Status Is Faulty?
-
Alarm Notifications or False Alarms
- What Is an Alarm Notification? How Many Types of Alarm Notifications Are There?
- What Alarm Status Does Cloud Eye Support?
- What Alarm Severities Does Cloud Eye Support?
- When Will an "Insufficient data" Alarm Be Triggered?
- How Can I Change the Mobile Number and Email Address for Receiving Alarm Notifications?
- How Can an IAM User Receive Alarm Notifications?
- Why Did I Receive a Bandwidth Overflow Notification While There Being No Bandwidth Overflow Record in the Monitoring Data?
-
Monitored Data Exceptions
- Why Is the Monitoring Data Not Displayed on the Cloud Eye Console?
- Why I Cannot See the Monitoring Data on the Cloud Eye Console After Purchasing Cloud Service Resources?
- Why Is OS Monitoring Data Not Displayed or Not Displayed Immediately After the Agent Is Installed and Configured on a server?
- Why Is Basic Monitoring Data Inconsistent with the Data Monitored by the OS?
- Why Are the Network Traffic Metric Values in Cloud Eye Different from Those Detected in ECS?
- Why Is the Metric Collection Point Lost During a Certain Period of Time?
- Why Are Memory Usage, Disk Usage, Inband Incoming Rate, and Inband Outgoing Rate Not Displayed for an ECS?
- What Are the Impacts on ECS Metrics If UVP VMTools Is Not Installed on ECSs?
- User Permissions
- Change History
- API Reference (Kuala Lumpur Region)
-
User Guide (Ankara Region)
- Product Introduction
- Getting Started
- Dashboards
- Resource Groups
- Using the Alarm Function
-
Server Monitoring
- Introduction to Server Monitoring
- Agent Installation and Configuration
- Installing and Configuring the Agent on a Linux ECS
- Installing and Configuring the Agent on a Windows ECS
- Installing the Agents in Batches on Linux ECSs
- Managing the Agent
- Process Monitoring
- Viewing Server Monitoring Metrics
- Creating an Alarm Rule to Monitor a Server
- Custom Monitoring
- Event Monitoring
- Cloud Service Monitoring
- Permissions Management
- Quota Adjustment
- Services Interconnected with Cloud Eye
-
FAQs
- General Consulting
-
Server Monitoring
- How Can I Quickly Restore the Agent Configuration?
- What OSs Does the Agent Support?
- How Do I Query the Current Agent Version?
- What Should I Do If the Service Port Is Used by the Agent?
- How Can I Create an Agency?
- What Can't I Create Another Agency?
- What Should I Do If Agency CESAgentAutoConfigAgency Failed to Be Automatically Created?
- What Can I Do If Agency CESAgentAutoConfigAgency Is Invalid?
- Will the Agent Affect the Server Performance?
- What Should I Do If the Agent Status Is Faulty?
- Alarm Notifications or False Alarms
- Monitored Data Exceptions
- User Permissions
- Change History
- API Reference (Ankara Region)
-
User Guide (ME-Abu Dhabi Region)
- General Reference
Copied.
What Can I Do If No Monitoring Data Is Displayed After One-Click Agent Restoration?
Symptoms
The Agent is running after being restored, but no monitoring data is generated.
Possible Causes
If no OS monitoring data is generated for an ECS or BMS that has the Agent installed, the possible causes are as follows:
- The Agent status is abnormal.
- The agency is abnormal.
- Temporary AK/SK cannot be obtained due to incorrect route configurations.
- The network is not well connected.
Troubleshooting for Linux
- Log in to the ECS or BMS as user root.
- Run the following command to check whether the telescope process is running:
If the following information is displayed, the telescope process is normal.
Figure 1 Viewing the telescope process - Run the following command to start the Agent:
- Run the following command to check whether an agency has been created for the server:
curl http://169.254.169.254/openstack/latest/securitykey
- If data is returned, the agency is normal and AK/SK can be obtained. No further action is required.
- If the request fails or the following information is displayed, go to 5.
Figure 2 Failing to obtain the AK/SK
- On the Cloud Eye console, choose Server Monitoring > Elastic Cloud Server, select the ECS, and click Restore Agent Configurations.
- If the problem is resolved, no further action is required.
- Otherwise, go to 6.
- Run the following command to check the route:
The following information indicates that the route is normal.
Figure 3 Normal route configuration-Linux- If the route is normal, no further action is required.
- Otherwise, go to 7.
- If the route does not exist, run the following command to add a route:
route add -host 169.254.169.254 gw 192.168.0.1
NOTE:
Replace 192.168.0.1 in the example command with the gateway of the server.
Check whether monitoring data can be reported.
- If yes, no further action is required.
- If no, go to 8.
- Run the following command to open the telescope configuration file:
- Obtain the endpoint from the configuration file.
- Run the following command to check whether the DNS service is normal:
- If yes, no further action is required.
- If no, modify the Modifying the DNS Server Address and Adding Security Group Rules (Linux) or the Cloud Eye endpoint.
Troubleshooting for Windows
- Log in to the ECS or BMS as an administrator user.
- Open the Task Manager and check whether the telescope process is running.
If the processes in Figure 4 and Figure 5 are displayed, the telescope process is running.
- Double-click start.bat to start the Agent.
- Access http://169.254.169.254/openstack/latest/meta_data.json to check whether the agency has been created.
- If the website is accessible, the agency is normal. No further action is required.
- Otherwise, go to 6.
- Run the following command to check the route:
The following information indicates that the route is normal.
Figure 6 Normal route configuration-Windows- If the route is normal, no further action is required.
- Otherwise, go to 7.
- If the route does not exist, run the following command to add a route:
route add -host 169.254.169.254 gw 192.168.0.1
NOTE:
Replace 192.168.0.1 in the example command with the gateway of the server.
Check whether monitoring data can be reported.
- If yes, no further action is required.
- If no, go to 7.
- Open the configuration file in bin/conf_ces.json in the directory where the telescope installation package is stored.
- Obtain the endpoint from the bin/conf_ces.json file.
{"Endpoint":"https://ces.ae-ad-1.g42cloud.com"}
- Run the following command to check whether the DNS service is normal:
- If yes, no further action is required.
- If no, modify the Modifying the DNS Server Address and Adding Security Group Rules (Linux) or the Cloud Eye endpoint.
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