Help Center> Cloud Eye> FAQs> Monitored Data Exceptions> Why Doesn't the Cloud Eye Console Display the OS Monitoring Data or Why Isn't the Data Displayed Immediately After the Agent Is Installed and Configured on an ECS?
Updated on 2024-01-11 GMT+08:00

Why Doesn't the Cloud Eye Console Display the OS Monitoring Data or Why Isn't the Data Displayed Immediately After the Agent Is Installed and Configured on an ECS?

After you install the Agent successfully, choose Server Monitoring, wait for 2 minutes. It takes about 2 minutes before monitoring data is displayed on the Cloud Eye console.

If Agent Status is Running, you have waited for 5 minutes, but there is still no OS monitoring data displayed, check whether the ECS or BMS time and the console client time are consistent.

When the Agent reports data, it takes the ECS or BMS local time. When the console delivers requests, it takes the browser time of the user client. If the two times are inconsistent, no OS monitoring data will be displayed on the Cloud Eye console.

Run the command timedatectl set-timezone 'Asia/Shanghai' to change the BMS time to the Cloud Eye time.

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