Agent Status Description and Troubleshooting Methods

The Agent can be in any of the following states:

• Running: The Agent is running properly with monitoring data properly reported.
• Not installed:
  • The Agent has not been installed. For details about how to install the Agent, see section of agent installation in the Cloud Eye User Guide.
  • If the Agent has been installed, but the agency has not been configured, configure the agency based on How Do I Configure an Agency?
  • If the Agent has been installed, but the network configurations are abnormal, fix the problem based on Modifying the DNS Server Address and Adding Security Group Rules (Linux) and Modifying the DNS Server Address and Adding Security Group Rules (Windows).
• Stopped:
  • The Agent is manually stopped. For details about how to start the Agent, see Managing the Agent.
• Faulty: The Agent fails to send heartbeat messages to Cloud Eye for 3 minutes.
  • If the Agent domain name cannot be resolved, rectify the fault by referring to Modifying the DNS Server Address and Adding Security Group Rules (Linux) and Modifying the DNS Server Address and Adding Security Group Rules (Windows).
  • The account is in arrears.
  • If the Agent process is faulty, restart the Agent. For details about how to restart the Agent, see Managing the Agent. If the status is still faulty after the restart, the Agent files may be damaged. In this case, reinstall the Agent. For details, see Agent Installation and Configuration
  • The server time is inconsistent with the local standard time.
  • If the DNS server is not a Huawei Cloud DNS server, run a command in the pattern: dig plus domain name, to obtain the resolved IP address of agent.ces.myhuaweicloud.com, which is resolved by the Huawei Cloud DNS server over the intranet. Then, add the IP address into the corresponding hosts file. For details about the private DNS addresses provided by Huawei Cloud, see What Are Huawei Cloud Private DNS Server Addresses?
  • Upgrade the Agent to the latest version.