Help Center/ Cloud Eye/ FAQs/ Troubleshooting/ Cloud Service Monitoring/ Why Is the Monitoring Data Not Displayed on the Cloud Eye Console?
Updated on 2025-10-27 GMT+08:00
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Why Is the Monitoring Data Not Displayed on the Cloud Eye Console?

Possible causes are as follows:

  • The service is not interconnected with Cloud Eye. To check whether a service has been interconnected with Cloud Eye, see Services Interconnected with Cloud Eye.
  • The collection and monitoring frequency for each service that has been interconnected with Cloud Eye is not the same. The data may have just not been collected yet.
  • The ECS or BMS has been stopped for more than one hour.
  • The EVS disk has not been attached to an ECS or BMS.
  • No backend server is bound to the elastic load balancer or all of the backend servers are stopped.
  • It has been less than 10 minutes since the resource was purchased.
  • No data is reported. If no monitoring data is reported for all instances of a cloud service for more than three hours, the cloud service will not be displayed in the cloud service monitoring list. However, for services like API Gateway, OBS, FunctionGraph, DIS, DataArts Studio, SFS, and Live, their monitoring data will be retained for seven days.
Parent topic: Cloud Service Monitoring