Template Rejection Reasons and Handling Suggestions
The common issues of all template types are as follows:
Type |
Level-1 Issue |
Level-2 Issue |
Handling Suggestion |
---|---|---|---|
The application is incorrect. |
The signature is incorrect. |
HUAWEI CLOUD SMS test and the general signature are selected. |
|
The SMS type is incorrect. |
The verification code type is mistakenly selected for notification SMSs. |
Select a proper SMS type based on the SMS content. |
|
The format is incorrect. |
Variables are incorrect. |
The number of variables is incorrect. |
Each SMS template can contain a maximum of four consecutive variables, and the total number of variables cannot exceed 20. |
The variable value is incorrect. |
|
||
The variable format is incorrect. |
The following variable formats are supported by templates:
|
||
The signature is duplicate. |
The SMS signature is incorrectly added to the template content. |
The system automatically adds the signature when sending an SMS. Delete the signature from the template content. |
|
The SMS content is incorrect. |
The SMS content contains forbidden symbols. |
The following special characters are not supported: ¥★^_^&√※ |
|
The variable is incorrectly used. |
${DATE}${TIME} is not used for time, and ${NUM_Digit} is not used for numbers. |
Select variables based on the actual SMS content. Do not randomly use TXT variables. |
|
The SMS content is not clear. |
A full variable template contains few fixed texts and many variables. Variable values are too large. Service scenarios cannot be identified. |
The full variable template is not supported. You can set variables as required and use as much fixed text as possible so that the meaning and application scenario of the SMS can be understood. |
|
The template lacks mandatory keywords. |
The verification code SMS template must contain any of the verification code, registration code, and dynamic code. |
Add a keyword. The verification code SMS template must contain any of the verification code, registration code, and dynamic code. |
The following table lists the special issues of different types of templates:
Type |
Level-1 Issue |
Level-2 Issue |
Handling Suggestion |
---|---|---|---|
Verification code |
The template contains forbidden content. |
The verification code template contains marketing content. |
Delete the content that is not related to verification code. |
The template contains other variables. |
There are other long variables besides the verification code. |
Do not set other content in an SMS as variables. If verification codes are of multiple types, such as registration and password change, you can apply for different templates separately. |
|
Notification |
Recruitment and interview notifications are not supported. |
- |
Currently, the platform does not support recruitment and interview notifications. |
Notifications on games, finance, real estate, and education are not supported. |
- |
Currently, the platform does not support game, real estate, and financial notifications. |
|
Dunning notifications are not supported. |
- |
The platform does not support dunning and payment notifications. |
|
Notifications contain marketing information. |
The first part of the SMS is the notification, and the second part is marketing information. |
Do not include marketing information in notification SMSs. You can modify the template content based on the review comments returned by the platform. |
|
SMSs contain other content forbidden by rules. |
Notification SMSs contain the content (such as coupons) forbidden by template specifications. |
|
Troubleshooting FAQs
- What Do I Do If an Error Occurs When I Enable the Message & SMS Service?
- Why Is the Signature Review Rejected? (Chinese Mainland SMS)
- What Do I Do If an Error Is Reported When I Upload a Business License During Signature Adding? (Chinese Mainland SMS)
- Why Are the Applications, Signatures, and Templates Lost?
- Template Rejection Reasons and Handling Suggestions
- Why More than One Segment Is Displayed in Template Details?
- Why Is My SMS Application Paused? How Can I Recover It to the Normal State?
- What Do I Do If Message & SMS API Calling Times Out?
- What Do I Do If an SSL Connection Error Occurs During API Calling?
- How Do I Do If the Test Mobile Number Cannot Receive SMSs Because the Sending Frequency Reaches the Upper Limit During SMS API Test?
- Why Does a Phone Not Receive an SMS After an API Is Called?
- What Do I Do If an Exception Occurs When I Access the Message & SMS Console?
- What Can I Do If the Error "Failed to retrieve reminders." Is Displayed on the Console?
- What Do I Do If the Console Displays a Message Indicating that Basic Tenant Information Fails to Be Queried?
- Why Does IAM Permissions Granted to a Message & SMS Member Account Fail to Take Effect?
- What Do I Do If an International SMS Failed to Be Sent?
- Why Does an SMS Fail to Be Sent?
- Why Some Numbers Cannot Receive SMSs?
- Why Send Result Is Displayed as Sending or the SMS Is Received After a Long Time?
- Why Is a Link in an SMS Displayed as Text?
- Why Is the SMS Quantity on the Console Two Times of the Recipient Number Quantity?
- What Do I Do If "The recipient number quantity is out the range of 1–50000." Is Displayed After Uploading a Number File?
- Why an SMS Signature and an SMS Template Cannot Be Selected in the Group SMS Assistant?
- Why Is the Status Code of an SMS REJECTD?
- What Do I Do If an SMS Is Intercepted by the Phone Security Manager as a Junk Message?
- Why Is a Recipient Blacklisted After Replying "T"? How Do I Remove the Recipient from the Blacklist?
- Why Is a Received SMS Displayed as Garbled Characters?
- What Do I Do If an SMS Fails to Be Sent and Error Code E200028 Is Reported?
- What Do I Do If the Message "Could Not Derive Key" Is Displayed When I Commission the SMS Sending Function?
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