What Do I Do If the Console Displays a Message Indicating that Basic Tenant Information Fails to Be Queried?
The console displays a message indicating that basic tenant information fails to be queried, and the Message & SMS service cannot be enabled. The possible causes and handling suggestions are as follows:
- If you have not bound an email address, go to My Account to complete your basic information.
- If you have not bound a mobile number (or service mobile number), go to My Account to complete your basic information.
- The country or region of the current account does not support the Message & SMS service. Currently, the Message & SMS service is available only for enterprises in the following countries or regions.
Individual/Enterprise
Registered Address
Message & SMS
Enterprise
Hong Kong, China
Supported
Enterprise
Indonesia
Supported
Enterprise
Myanmar
Supported
Enterprise
Brazil
Supported
Enterprise
Chile
Supported
Enterprise
Peru
Supported
Enterprise
Singapore
Supported
Enterprise
Philippines
Supported
Enterprise
Thailand
Supported
Enterprise
Qatar
Supported
Enterprise
Nigeria
Supported
Enterprise
Vietnam
Supported
Enterprise
Malaysia
Supported
Enterprise
United Arab Emirates
Supported
Enterprise
Saudi Arabia
Supported
Enterprise
Mexico
Supported
Enterprise
Cambodia
Supported
Enterprise
Bangladesh
Supported
Enterprise
Japan
Supported
Enterprise
South Korea
Supported
Enterprise
Other countries and regions
To be supported
Troubleshooting FAQs
- What Do I Do If an Error Occurs When I Enable the Message & SMS Service?
- Why Is the Signature Review Rejected? (Chinese Mainland SMS)
- What Do I Do If an Error Is Reported When I Upload a Business License During Signature Adding? (Chinese Mainland SMS)
- Why Are the Applications, Signatures, and Templates Lost?
- Template Rejection Reasons and Handling Suggestions
- Why More than One Segment Is Displayed in Template Details?
- Why Is My SMS Application Paused? How Can I Recover It to the Normal State?
- What Do I Do If Message & SMS API Calling Times Out?
- What Do I Do If an SSL Connection Error Occurs During API Calling?
- How Do I Do If the Test Mobile Number Cannot Receive SMSs Because the Sending Frequency Reaches the Upper Limit During SMS API Test?
- Why Does a Phone Not Receive an SMS After an API Is Called?
- What Do I Do If an Exception Occurs When I Access the Message & SMS Console?
- What Can I Do If the Error "Failed to retrieve reminders." Is Displayed on the Console?
- What Do I Do If the Console Displays a Message Indicating that Basic Tenant Information Fails to Be Queried?
- Why Does IAM Permissions Granted to a Message & SMS Member Account Fail to Take Effect?
- What Do I Do If an International SMS Failed to Be Sent?
- Why Does an SMS Fail to Be Sent?
- Why Some Numbers Cannot Receive SMSs?
- Why Send Result Is Displayed as Sending or the SMS Is Received After a Long Time?
- Why Is a Link in an SMS Displayed as Text?
- Why Is the SMS Quantity on the Console Two Times of the Recipient Number Quantity?
- What Do I Do If "The recipient number quantity is out the range of 1–50000." Is Displayed After Uploading a Number File?
- Why an SMS Signature and an SMS Template Cannot Be Selected in the Group SMS Assistant?
- Why Is the Status Code of an SMS REJECTD?
- What Do I Do If an SMS Is Intercepted by the Phone Security Manager as a Junk Message?
- Why Is a Recipient Blacklisted After Replying "T"? How Do I Remove the Recipient from the Blacklist?
- Why Is a Received SMS Displayed as Garbled Characters?
- What Do I Do If an SMS Fails to Be Sent and Error Code E200028 Is Reported?
- What Do I Do If the Message "Could Not Derive Key" Is Displayed When I Commission the SMS Sending Function?
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