What Do I Do If the Console Displays a Message Indicating that Basic Tenant Information Fails to Be Queried?

The console displays a message indicating that basic tenant information fails to be queried, and the Message & SMS service cannot be enabled. The possible causes and handling suggestions are as follows:

1. If you have not bound an email address, go to My Account to complete your basic information.
2. If you have not bound a mobile number (or service mobile number), go to My Account to complete your basic information.
3. The country or region of the current account does not support the Message & SMS service. Currently, the Message & SMS service is available only for enterprises in the following countries or regions.

   Individual/Enterprise	Registered Address	Message & SMS
   Enterprise	Hong Kong, China	Supported
   Enterprise	Indonesia	Supported
   Enterprise	Myanmar	Supported
   Enterprise	Brazil	Supported
   Enterprise	Chile	Supported
   Enterprise	Peru	Supported
   Enterprise	Singapore	Supported
   Enterprise	Philippines	Supported
   Enterprise	Thailand	Supported
   Enterprise	Qatar	Supported
   Enterprise	Nigeria	Supported
   Enterprise	Vietnam	Supported
   Enterprise	Malaysia	Supported
   Enterprise	United Arab Emirates	Supported
   Enterprise	Saudi Arabia	Supported
   Enterprise	Mexico	Supported
   Enterprise	Cambodia	Supported
   Enterprise	Bangladesh	Supported
   Enterprise	Japan	Supported
   Enterprise	Other countries and regions	To be supported