Updated on 2026-04-09 GMT+08:00
Troubleshooting
- What Do I Do If an Error Occurs When I Enable the Message & SMS Service?
- Why Is the Signature Review Rejected? (Chinese Mainland SMS)
- What Do I Do If an Error Is Reported When I Upload a Business License During Signature Adding? (Chinese Mainland SMS)
- Why Are the Applications, Signatures, and Templates Lost?
- Template Rejection Reasons and Handling Suggestions
- Why More than One Segment Is Displayed in Template Details?
- Why Is My SMS Application Paused? How Can I Recover It to the Normal State?
- What Do I Do If Message & SMS API Calling Times Out?
- What Do I Do If an SSL Connection Error Occurs During API Calling?
- How Do I Do If the Test Mobile Number Cannot Receive SMSs Because the Sending Frequency Reaches the Upper Limit During SMS API Test?
- Why Does a Phone Not Receive an SMS After an API Is Called?
- What Do I Do If an Exception Occurs When I Access the Message & SMS Console?
- What Can I Do If the Error "Failed to retrieve reminders." Is Displayed on the Console?
- What Do I Do If the Console Displays a Message Indicating that Basic Tenant Information Fails to Be Queried?
- Why Does IAM Permissions Granted to a Message & SMS Member Account Fail to Take Effect?
- What Do I Do If an International SMS Failed to Be Sent?
- Why Does an SMS Fail to Be Sent?
- Why Some Numbers Cannot Receive SMSs?
- Why Send Result Is Displayed as Sending or the SMS Is Received After a Long Time?
- Why Is a Link in an SMS Displayed as Text?
- Why Is the SMS Quantity on the Console Two Times of the Recipient Number Quantity?
- What Do I Do If "The recipient number quantity is out the range of 1–50000." Is Displayed After Uploading a Number File?
- Why an SMS Signature and an SMS Template Cannot Be Selected in the Group SMS Assistant?
- Why Is the Status Code of an SMS REJECTD?
- What Do I Do If an SMS Is Intercepted by the Phone Security Manager as a Junk Message?
- Why Is a Recipient Blacklisted After Replying "T"? How Do I Remove the Recipient from the Blacklist?
- Why Is a Received SMS Displayed as Garbled Characters?
- What Do I Do If an SMS Fails to Be Sent and Error Code E200028 Is Reported?
- What Do I Do If the Message "Could Not Derive Key" Is Displayed When I Commission the SMS Sending Function?
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