Why Send Result Is Displayed as Sending or the SMS Is Received After a Long Time?
Symptom
- Log in to the Message & SMS console, and View in the Operation column. On the displayed page, Send Result is Sending, and Sending is not 0. , and click
- An SMS API is successfully called to send an SMS request, but the recipient receives the SMS after a long time.
Cause Analysis
- Sending means that the SMS platform has sent an SMS request to a carrier's SMS gateway, but the SMS gateway did not return an SMS sending status report.
- Normally, an SMS gateway returns the SMS sending status report in seconds. When an exception occurs (for example, the phone is powered off, the signal quality is poor, or the SMS content is rejected by the carrier), the SMS gateway may not respond in time.
- The SMS content may trigger a carrier's manual review. Normally, manual review is triggered only once.
Solution
- Wait for a period of time and check the sending status again.
If a large number of SMSs time out, record related information and contact the operation manager.
- If the platform does not receive a status report from the SMS gateway within 72 hours, the platform creates an SMS status report (with status set to EXPIRED) and records that the SMS failed.
- If your SMS content repeatedly triggers a carrier's manual review and you want real-time SMSs, contact Huawei Cloud customer service and apply for review exemption.
If the platform intercepts the SMS, you can configure such SMS templates as review-free with the permission of the operation manager. If a carrier intercepts the SMS, change the SMS content (by modifying template variables or applying for a new template) to avoid sensitive words.
Note: Determine whether the SMS is intercepted by the platform or by a carrier based on the status codes in SMS Status Error Codes.
Troubleshooting FAQs
- What Do I Do If an Error Occurs When I Enable the Message & SMS Service?
- Why Is the Signature Review Rejected? (Chinese Mainland SMS)
- What Do I Do If an Error Is Reported When I Upload a Business License During Signature Adding? (Chinese Mainland SMS)
- Why Are the Applications, Signatures, and Templates Lost?
- Template Rejection Reasons and Handling Suggestions
- Why More than One Segment Is Displayed in Template Details?
- Why Is My SMS Application Paused? How Can I Recover It to the Normal State?
- What Do I Do If Message & SMS API Calling Times Out?
- What Do I Do If an SSL Connection Error Occurs During API Calling?
- How Do I Do If the Test Mobile Number Cannot Receive SMSs Because the Sending Frequency Reaches the Upper Limit During SMS API Test?
- Why Does a Phone Not Receive an SMS After an API Is Called?
- What Do I Do If an Exception Occurs When I Access the Message & SMS Console?
- What Can I Do If the Error "Failed to retrieve reminders." Is Displayed on the Console?
- What Do I Do If the Console Displays a Message Indicating that Basic Tenant Information Fails to Be Queried?
- Why Does IAM Permissions Granted to a Message & SMS Member Account Fail to Take Effect?
- What Do I Do If an International SMS Failed to Be Sent?
- Why Does an SMS Fail to Be Sent?
- Why Some Numbers Cannot Receive SMSs?
- Why Send Result Is Displayed as Sending or the SMS Is Received After a Long Time?
- Why Is a Link in an SMS Displayed as Text?
- Why Is the SMS Quantity on the Console Two Times of the Recipient Number Quantity?
- What Do I Do If "The recipient number quantity is out the range of 1–50000." Is Displayed After Uploading a Number File?
- Why an SMS Signature and an SMS Template Cannot Be Selected in the Group SMS Assistant?
- Why Is the Status Code of an SMS REJECTD?
- What Do I Do If an SMS Is Intercepted by the Phone Security Manager as a Junk Message?
- Why Is a Recipient Blacklisted After Replying "T"? How Do I Remove the Recipient from the Blacklist?
- Why Is a Received SMS Displayed as Garbled Characters?
- What Do I Do If an SMS Fails to Be Sent and Error Code E200028 Is Reported?
- What Do I Do If the Message "Could Not Derive Key" Is Displayed When I Commission the SMS Sending Function?
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