Help Center/ Message & SMS/ FAQs/ Troubleshooting/ What Do I Do If an Exception Occurs When I Access the Message & SMS Console?
Updated on 2022-09-01 GMT+08:00
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What Do I Do If an Exception Occurs When I Access the Message & SMS Console?

Symptom

  • The Message & SMS console keeps in the loading state.
  • When you access the console, a message is displayed indicating that you have no permission to access the console.
  • The applied signature cannot be displayed on the Signature Management page, or the applied SMS template cannot be displayed on the Template Management page.

Handling Suggestions

  1. Check the local network and verify that you can access the public network.
  2. Select a browser listed in Which Browsers Are Supported?.
  3. Switch to the CN-Hong Kong region and try again.
  4. Clear the browser cache and try again.
  5. Use another computer to access the console.
  6. Check whether the Huawei Cloud account name has been changed. If yes, change the name to the original one and try again.
Parent topic: Troubleshooting