Help Center> Message & SMS> User Guide> Enabling Message & SMS
Updated on 2024-03-11 GMT+08:00
View PDF

Enabling Message & SMS

Prerequisites

Enabling the Service

  1. Visit the Enable Message & SMS page.
  2. Select I have read and agree to Message & SMS Service Usage Statement and click Enable Now.

    • By default, Huawei Cloud (International) uses mode 1 (pay-per-use billing upon SMS package runout). To change the mode to mode 2 (suspension upon resource package runout), contact the account manager or submit a service ticket.
    • By default, a new user of Message & SMS can send up to 500 SMSs per day. Contact the account manager to increase the quota.

  3. Fill out the service survey form based on your service requirements.

    Parameter

    Description

    Service Type

    Send SMSs to countries or regions outside the Chinese mainland is selected by default.

    Contact Name

    Enter your name as the enterprise contact.

    Email

    Enter a valid email address. Huawei Cloud will contact you through this email address.

    Mobile Number

    Enter your phone number or mobile number. Huawei Cloud will contact you through this number.

    Service Bearer

    Select and enter information about the service platform on which the customer can access the service.

    • APP

    • Applet

    • Website

    • Official account

    • HTML5 page

    • Other

    Enterprise Type

    Set the parameter based on your requirements.

    • Channel seller: Encapsulate Voice Call capabilities in products to be provided for customers in various scenarios.

    • SaaS: Integrate Voice Call capabilities to self-developed systems or software. The Voice Call service cannot be sold independently and is a value-added capability.

    • Direct customer: Use the Voice Call service by themselves.

    SMS Type

    Select an option based on the actual service scenario and fill in the template. If each SMS type has multiple common templates, list them one by one. A maximum of three templates can be listed.

    • Verification code SMS
    • Notification SMS
    • Promotion SMS

    Sent to (Country/Region)

    Select an option based on the actual service coverage.

    • A. To only one country. Enter the country name.
    • B. To fewer than 5 countries. Enter the country names.
    • C. To fewer than 10 countries.
    • D. Globally

    Estimated SMSs Sent per Month

    Set the parameter based on the actual service volume.

    • A. 0 to 30,000
    • B. 30,000 to 150,000
    • C. More than 150,000

    Industry

    Select an option based on actual conditions. If you select Others, specify the specific industry.

    • Movie & audio
    • Transaction & payment

      ...

    Enterprise Name

    Enter the full name of your enterprise and ensure that it is the same as the name in the business license.
  4. Click Enable Now for review.

    Applications submitted between 09:00 and 18:00 (GMT+08:00) on workdays will be reviewed on the same day. Those submitted after 18:00 (GMT+08:00) will be reviewed on the next workday.

    You can only apply for enabling Message & SMS after prerequisites are met. The complete account registration process includes registering an account using an email, binding a mobile number, completing account information, and specifying a payment method. To use complete functions of Message & SMS, log in to Huawei Cloud after enabling the service, and click LINK in the message to add account details. (If you have not bound a service mobile number, bind one.)

Exceptions and Handling Suggestions

Symptom

Handling Suggestion

The system displays the message "You have not bound an email address. Bind".

Go the Basic Information page and check whether an email address has been bound to the account. If no, bind an email address to the account. If yes, modify the email address and try again.

The system displays the message "Another Huawei Cloud account has already been used to activate the Message & SMS service. Contact the customer service hotline to associate this new account with the original one."

Check whether the Huawei Cloud account name has been changed. If yes, use the original account name and try again. Alternatively, provide the original and new account names and contact Huawei Cloud customer service.

The system displays the message "Currently, IAM users are not allowed to subscribe to this service. Please log in and enable this service."

Currently, you can only enable Message & SMS using a master account. Log in to the console using a master account and grant the Message & SMS permissions in the corresponding region to the IAM user.

An error is reported when you check whether the service is enabled.
  • Check whether the real-name authentication information of your account is correct and whether your account has passed the real-name authentication of Huawei Cloud. Ensure that the basic user information is complete and the mobile number has been bound.
  • Check whether the country or region where the account is registered is in the list of countries and regions where Message & SMS is available.
  • Ensure that you have selected I have read and agree to Message & SMS Service Usage Statement.
  • Clear the browser cache and try again.

After you click Enable Now, the system does not respond or the page is not displayed.

The Enable Now button is grayed out.