- What's New
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User Guide
- Overview
- Signing Up for a HUAWEI ID and Enabling Huawei Cloud Services
- Logging In to Huawei Cloud
- Real-Name Authentication
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HUAWEI ID Information Management
- Resetting the Password
- Viewing Basic Information
- Changing the Tenant Name
- Setting the Account Type
- Changing the Qualification Name and Tax Identification Number
- Binding or Changing the Service Mobile Number
- Changing the Service Email Address
- Modifying the Contact Information
- Modifying the Tenant Information
- Setting Preferences
- Disabling Huawei Cloud Services (For HUAWEI ID Users Only)
- Partner
- My Master Account
- Auditing
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Basic Information Management (for Huawei Cloud Account)
- Deleting a Huawei Cloud Account
- Viewing Account Information
- Changing the Account Name
- Setting the Huawei Cloud Account Type
- Changing the Qualification Name and Tax Identification Number
- Tax Identification Numbers Collected by Huawei Cloud
- Changing the Mobile Number
- Changing the Password
- Changing the Email Address
- Modifying the Contact Information of a Huawei Cloud Account
- Modifying the Business Information
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FAQs
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Basic Information (for HUAWEI ID)
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Basic Concepts
- What Is a HUAWEI ID? Can I Change My Login ID?
- What Is a Huawei Cloud Tenant?
- What Is the Huawei Cloud Tenant Name?
- What Is a Security Phone Number and Security Email?
- Why Is There a Service Email Address Displayed in the Huawei Cloud Tenant Information Area?
- Why a Message Is Displayed Indicating that My HUAWEI ID and Huawei Cloud Account Have Different Mobile Numbers?
- How Do I Modify the Email Address of My HUAWEI ID?
- How Do I Bind or Modify the Mobile Number of My HUAWEI ID?
- How Can I Modify Information about My Enterprise Account?
- In What Circumstances Will Huawei Cloud Services Be Restricted?
- In What Circumstances Will Huawei Cloud Services Be Frozen?
- How Do I Complete HUAWEI ID Information?
- Can I Purchase and Use Huawei Cloud Services Without Adding a Credit Card?
- What Should I Do If I Failed to Change the Phone Number Linked to My HUAWEI ID?
- What Are the Parameters and How Can I Use Them in the Account Center?
- How Do I Hand Over an Account If An Enterprise Employee Has Been Transferred or Has Resigned?
- What Materials Are Required If I Want to Change My Account Details?
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Registration
- Will My Account Take Effect Immediately After Registration Is Completed?
- Can I Change My Registration Country/Region?
- Can I Use the Same HUAWEI ID for Both Huawei Cloud International and Huawei Cloud Chinese Mainland Websites?
- Can I Use an Email Address to Enable Huawei Cloud Services Multiple Times?
- What Can I Do If the System Is Busy When I Enable Huawei Cloud Services?
- Why Did I Register with Huawei Cloud Chinese Mainland and Not Huawei Cloud International?
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Login
- How Do I Know What Account I Am Logged In With?
- Why Can't I Log In Even Though My Credentials Are Correct?
- Why Was I Prompted that My Account Information Does Not Exist When Resetting the Password?
- What Can I Do If I Forgot My Password?
- What Can I Do If I Cannot Receive a Verification Code?
- What Can I Do If My HUAWEI ID Is Locked?
- How Do I Protect My HUAWEI ID When Using It to Log In to HUAWEI CLOUD?
- Can I Encrypt My HUAWEI ID During Login?
- Can I Access Huawei Cloud Using a HUAWEI ID Not Associated with a Huawei Cloud Account?
- How Do I Know Whether My Account Was Created on the Huawei Cloud Chinese Mainland Website or Huawei Cloud International Website?
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Service Closing and Disabling
- Can I Disable Huawei Cloud Services?
- What Is the Difference Between Closing and Disabling Huawei Cloud Services?
- Why Can't I Disable Huawei Cloud Services Immediately?
- What Is a Retention Period?
- Can I Restore Huawei Cloud Services After Closing Them?
- Why Does the Deletion of Huawei Cloud Services Fail?
- I Have Multiple HUAWEI IDs and Have Used Them to Enable Huawei Cloud Services. If I Delete One of the HUAWEI IDs, Can I Continue Using Other Ones?
- Why Can I Still Log In After Disabling Huawei Cloud Services?
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Account Upgrade
- Why Do I Need to Upgrade My Huawei Cloud Account to a HUAWEI ID? Will the Account Upgrade Affect My Huawei Cloud Services?
- Can I Use Huawei Cloud Without Upgrading My Account to a HUAWEI ID?
- Why Is My HUAWEI ID Not Displayed When I Upgrade My Huawei Cloud Account?
- Why Was I Unable to Upgrade to a HUAWEI ID?
- Can I Log In with My Huawei Cloud Account After Upgrading It to a HUAWEI ID?
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Basic Concepts
- Real-Name Authentication
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Others
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Basic Information (for Huawei Cloud Account)
- Why Can't I Subscribe to Cloud Services and Purchase Resources After Registering an Account?
- Why Do I Need to Select a Country/Region When Registering with Huawei Cloud?
- Why Didn't I Receive an Email Verification Code During Account Registration?
- Why Do I Need to Provide a Mobile Number During Registration?
- Can I Use a Mobile Number Not Registered in the Registration Country or Region of My Account?
- Why Didn't I Receive an SMS Verification Code When Binding a Mobile Number to My Account?
- Why Can't I Complete My Enterprise Information with a TIN?
- Can I Use One Email Address to Register Multiple Huawei Cloud Accounts?
- Why Can't I Delete My Account?
- What's the Difference Between Account Closing and Account Deletion?
- Can I Restore My Account If I Close It?
- Why is My Account Frozen?
- Why is My Account Suspended?
- Why Can't I Select Chinese Mainland When Registering with the Huawei Cloud International Website?
- Can I Use My Huawei Cloud International Account for the Huawei Cloud Chinese Mainland Website?
- How Do I Complete Huawei Cloud Account Information?
- What Are the Constraints for Huawei Cloud Chinese Mainland or International Website Users to Access Resources in the European Website as a Cloud Alliance User
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Basic Information (for Huawei Cloud Account)
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Basic Information (for HUAWEI ID)
- General Reference
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Signing Up for a HUAWEI ID and Enabling Huawei Cloud Services
Procedure
- Go to the Huawei Cloud official website, and click Sign Up in the upper right corner.
- Sign up for a HUAWEI ID.
- Select a country or region from the Country/Region pull-down list.
- If you sign up for the HUAWEI ID for an individual, select the country or region where the individual is.
- If you sign up for the HUAWEI ID for an enterprise, select the country or region where the enterprise was registered.
NOTE:
The country or region you select determines the applicable laws and tax rates. It cannot be changed after the account is registered.
- Enter an email address.
The email address is in the format of Username@Domain name. The username can only contain letters (case-sensitive), digits, periods (.), underscores (_), and hyphens (-). It cannot start or end with periods (.) or underscores (_), and cannot contain consecutive periods (.).
- Enter the verification code received by email.
- Set a password for your HUAWEI ID. It must:
- Contain at least eight characters.
- Contain both letters and digits, and do not contain spaces.
- Click Register.
- Select a country or region from the Country/Region pull-down list.
- (Optional) Set a security phone number.
Set a security phone number, which can be used to reset your password if you forget it.
- Select a country or region and enter a security phone number.
- Click Get code and enter the received verification code.
- Click OK.
- Confirm the selected country or region. If it is not the one you want to register, you can change it here, but once Huawei Cloud services are enabled, it cannot be changed anymore. Agree to the service agreements and click Enable.
NOTE:
If you select Brazil, you need to select the account type (enterprise or individual) first, and then agree to the service agreements.
After you sign up for a HUAWEI ID, add your mobile number, account details, and payment method and then you can subscribe to cloud services. You can also add account details upon the next login by clicking Associate in the message.
- Complete your information by doing as follows:
- Associate a mobile number with your HUAWEI ID.
- Complete account information.
- Add a credit card.
If you have an expenditure quota or test coupons, or if you are a reseller customer, you can skip this step.
- Enter the credit card number, cardholder name, expiration date, and card security code, confirm your acceptance of the service terms, and click OK.
NOTE:
When you add a credit card to your account, an authorization charge of $1 USD (or an equivalent of $1 USD in other currencies calculated based on the exchange rate) is sent to verify that the card is valid. After the card is added, the authorization charge will be refunded to your credit card within a certain period of time (subject to the bank).
- On the displayed bank page, complete identity verification.
- After you successfully add the credit card, you can spend first and then pay the money later.
- Huawei Cloud will generate a bill on the third day of the next month, send the bill to you, and deduct the fee from your credit card.
- If we have reasonable grounds to suspect that your account is at risk of falling into arrears, we have the right to immediately issue bills to you based on expenses incurred and deduct expenditures from your credit card.
- If adding card failed, the Historical Cards page is displayed, showing the reason in Result. In this case, you can add the credit card again or submit a service ticket.
- After you successfully add the credit card, you can spend first and then pay the money later.
- Enter the credit card number, cardholder name, expiration date, and card security code, confirm your acceptance of the service terms, and click OK.
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