- What's New
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User Guide
- Overview
- Signing Up for a HUAWEI ID and Enabling Huawei Cloud Services
- Logging In to Huawei Cloud
- Real-Name Authentication
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HUAWEI ID Information Management
- Resetting the Password
- Viewing Basic Information
- Changing the Tenant Name
- Setting the Account Type
- Changing the Full Name or Enterprise Name
- Changing the Qualification Name and Tax Identification Number
- Binding or Changing the Service Mobile Number
- Changing the Service Email Address
- Modifying the Contact Information
- Modifying the Tenant Information
- Setting Preferences
- Disabling Huawei Cloud Services (For HUAWEI ID Users Only)
- Partner
- My Master Account
- Auditing
- Huawei Cloud Account Information Management
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FAQs
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Basic Information (for HUAWEI ID)
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Basic Concepts
- What Is a HUAWEI ID? Can I Change My Login ID?
- What Is a Huawei Cloud Tenant?
- What Is the Huawei Cloud Tenant Name?
- What Is a Security Phone Number and Security Email?
- Why Is There a Service Email Address Displayed in the Huawei Cloud Tenant Information Area?
- Why a Message Is Displayed Indicating that My HUAWEI ID and Huawei Cloud Account Have Different Mobile Numbers?
- How Do I Modify the Email Address of My HUAWEI ID?
- How Do I Bind or Modify the Mobile Number of My HUAWEI ID?
- How Can I Modify Information about My Enterprise Account?
- In What Circumstances Will Huawei Cloud Services Be Restricted?
- In What Circumstances Will Huawei Cloud Services Be Frozen?
- How Do I Complete HUAWEI ID Information?
- Can I Purchase and Use Huawei Cloud Services Without Adding a Credit Card?
- What Should I Do If I Failed to Change the Phone Number Linked to My HUAWEI ID?
- What Are the Parameters and How Can I Use Them in the Account Center?
- How Do I Hand Over an Account If An Enterprise Employee Has Been Transferred or Has Resigned?
- What Materials Are Required If I Want to Change My Account Details?
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Registration
- Will My Account Take Effect Immediately After Registration Is Completed?
- Can I Change My Registration Country/Region?
- Can I Use the Same HUAWEI ID for Both Huawei Cloud International and Huawei Cloud Chinese Mainland Websites?
- Can I Use an Email Address to Enable Huawei Cloud Services Multiple Times?
- What Can I Do If the System Is Busy When I Enable Huawei Cloud Services?
- Why Did I Register with Huawei Cloud Chinese Mainland and Not Huawei Cloud International?
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Login
- How Do I Know What Account I Am Logged In With?
- Why Can't I Log In Even Though My Credentials Are Correct?
- Why Was I Prompted that My Account Information Does Not Exist When Resetting the Password?
- What Can I Do If I Forgot My Password?
- What Can I Do If I Cannot Receive a Verification Code?
- What Can I Do If My HUAWEI ID Is Locked?
- How Do I Protect My HUAWEI ID When Using It to Log In to HUAWEI CLOUD?
- Can I Encrypt My HUAWEI ID During Login?
- Can I Access Huawei Cloud Using a HUAWEI ID Not Associated with a Huawei Cloud Account?
- How Do I Know Whether My Account Was Created on the Huawei Cloud Chinese Mainland Website or Huawei Cloud International Website?
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Service Closing and Disabling
- Can I Disable Huawei Cloud Services?
- What Is the Difference Between Closing and Disabling Huawei Cloud Services?
- Why Can't I Disable Huawei Cloud Services Immediately?
- What Is a Retention Period?
- Can I Restore Huawei Cloud Services After Closing Them?
- Why Does the Deletion of Huawei Cloud Services Fail?
- I Have Multiple HUAWEI IDs and Have Used Them to Enable Huawei Cloud Services. If I Delete One of the HUAWEI IDs, Can I Continue Using Other Ones?
- Why Can I Still Log In After Disabling Huawei Cloud Services?
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Account Upgrade
- Why Do I Need to Upgrade My Huawei Cloud Account to a HUAWEI ID? Will the Account Upgrade Affect My Huawei Cloud Services?
- Can I Use Huawei Cloud Without Upgrading My Account to a HUAWEI ID?
- Why Is My HUAWEI ID Not Displayed When I Upgrade My Huawei Cloud Account?
- Why Was I Unable to Upgrade to a HUAWEI ID?
- Can I Log In with My Huawei Cloud Account After Upgrading It to a HUAWEI ID?
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Basic Concepts
- Real-Name Authentication
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Others
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Basic Information (for Huawei Cloud Account)
- Why Can't I Subscribe to Cloud Services and Purchase Resources After Registering an Account?
- Why Do I Need to Select a Country/Region When Registering with Huawei Cloud?
- Why Didn't I Receive an Email Verification Code During Account Registration?
- Why Do I Need to Provide a Mobile Number During Registration?
- Can I Use a Mobile Number Not Registered in the Registration Country or Region of My Account?
- Why Didn't I Receive an SMS Verification Code When Binding a Mobile Number to My Account?
- Why Can't I Complete My Enterprise Information with a TIN?
- Can I Use One Email Address to Register Multiple Huawei Cloud Accounts?
- Why Can't I Delete My Account?
- What's the Difference Between Account Closing and Account Deletion?
- Can I Restore My Account If I Close It?
- Why is My Account Frozen?
- Why is My Account Suspended?
- Why Can't I Select Chinese Mainland When Registering with the Huawei Cloud International Website?
- Can I Use My Huawei Cloud International Account for the Huawei Cloud Chinese Mainland Website?
- How Do I Complete Huawei Cloud Account Information?
- What Are the Constraints for Huawei Cloud Chinese Mainland or International Website Users to Access Resources in the European Website as a Cloud Alliance User
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Basic Information (for Huawei Cloud Account)
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Basic Information (for HUAWEI ID)
- General Reference
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Logging In to Huawei Cloud
You can log in to Huawei Cloud using any of the following:
- HUAWEI ID: A HUAWEI ID is a single identity that you can use to access all Huawei services. It is different from a Huawei Cloud account. Ensure that you have already signed up for a HUAWEI ID. If you do not have a HUAWEI ID, create one and use it to enable Huawei Cloud services. For details, see Signing up for a HUAWEI ID and Enabling Huawei Cloud Services.
- Huawei Cloud account: If you already have a Huawei Cloud account, use it to log in. If this is the first time you use Huawei Cloud, sign up for a HUAWEI ID and enable Huawei Cloud services.
- Huawei enterprise partner
- IAM user
- Federated user
Logging In with a HUAWEI ID
A HUAWEI ID is a unified identity that you can use to access all Huawei services. You can sign up for and manage a HUAWEI ID on the HUAWEI ID website. You can also sign up for a HUAWEI ID and use it to enable Huawei Cloud services on the Huawei Cloud website. When using a HUAWEI ID for login, you can enter a mobile number, email address, login ID, or Huawei Cloud account name.
To log in with a HUAWEI ID, do as follows:
- Go to the Huawei Cloud official website and click Sign In in the upper right corner.
- On the login page, enter your mobile number, email address, login ID, or Huawei Cloud account name, enter the password, and then click LOG IN.
Figure 1 Logging in with a HUAWEI ID
NOTE:
- You can enter a Huawei Cloud account or a HUAWEI ID that has been used to enable Huawei Cloud services.
- If you want to enter a HUAWEI ID whose mobile number or email address has been used to enable Huawei Cloud services, go to step 3.
- If you want to enter a HUAWEI ID whose mobile number or email address has not been used to enable Huawei Cloud services, go to step 4.
- Select the account you want to use for login.
If the mobile number or email address you entered has been used to sign up for a HUAWEI ID and Huawei Cloud account, select any account for login.
- Select HUAWEI ID and click OK. Then, go to step 4.
- Select the Huawei Cloud account and click OK. The login is successful.
- Click Get code, enter the verification code, and click OK.
If you have already associated both a mobile number and email address with your HUAWEI ID, you can choose mobile number or email address verification.
- In the Trust this browser? dialog box, click TRUST.
- In the displayed dialog box, click Enable Huawei Cloud Services or Use Another Huawei Cloud Account.
- Enable Huawei Cloud Services: Click this button to enable Huawei Cloud services for the HUAWEI ID so that you can use the HUAWEI ID to log in to Huawei Cloud and access cloud services. After clicking this button, go to step 7.
- Use Another Huawei Cloud Account: Click this button to log in with another Huawei Cloud account. After clicking this button, go to step 2.
- (Optional) If the mobile number or email address you entered has been used to sign up for Huawei Cloud accounts, select an account, and associate it with your HUAWEI ID.
NOTE:
After you associate a Huawei Cloud account with your HUAWEI ID, you can use the HUAWEI ID to access Huawei Cloud, HUAWEI Developers, Vmall, and other Huawei services.
- Associating a Huawei Cloud account with your HUAWEI ID
- Select a Huawei Cloud account and click Next.
- Enter the password of the Huawei Cloud account and click Next.
- Confirm the HUAWEI ID information and click OK.
- Click OK. The Huawei Cloud homepage is displayed.
NOTE:
- After you perform the preceding steps, your Huawei Cloud account is associated with your HUAWEI ID and becomes invalid. You need to use the HUAWEI ID for the next login.
- If the upgrade fails, see "What Can I Do If the Upgrade to a HUAWEI ID Fails?" in the IAM FAQs.
- Enabling Huawei Cloud services
Click Skip This Step and Enable Huawei Cloud Services, and go to step 8.
- Associating a Huawei Cloud account with your HUAWEI ID
- On the Enable Huawei Cloud Services page, agree to the service agreements and then click Enable.
You can now use the HUAWEI ID to log in to Huawei Cloud.
Logging in with a Huawei Cloud account
If you already have a Huawei Cloud account, you can use it to log in to Huawei Cloud. The Huawei Cloud account has full permissions for your cloud resources and makes payments for the use of these resources. You can use this account to perform operations such as resetting your login password and assigning permissions. The account makes payments for the resources used by IAM users. When using the account to log in to the Huawei Cloud console, you can choose account/email login or mobile number login.
If your Huawei Cloud account has been upgraded to a HUAWEI ID, use the HUAWEI ID to log in. For details, see Logging In with a HUAWEI ID.
To log in with a Huawei Cloud account, do as follows:
- Go to the Huawei Cloud official website and click Sign In in the upper right corner.
- On the Huawei Cloud login page, click Huawei Cloud Account.
Figure 2 Logging in with a Huawei Cloud account
- Enter your account information and click Log In.
- Account name or email: The account name or the email address associated with the account.
NOTE:
Account names are case-insensitive.
- Password: The login password of the account. If you have forgotten your login password, reset it.
- Mobile number: If you have forgotten the account name, click Mobile Number Login, and enter the associated mobile number and the login password to log in.
- Account name or email: The account name or the email address associated with the account.
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