What Do I Do If an Error Occurs When I Enable the Message & SMS Service?

The system displays the message "You have not bound an email address. Bind".

Go the Basic Information page and check whether an email address has been bound to the account. If no, bind an email address to the account. If yes, modify the email address and try again.

The system displays the message "Another Huawei Cloud account has already been used to activate the Message & SMS service. Contact the customer service hotline to associate this new account with the original one."

Check whether the Huawei Cloud account name has been changed. If yes, use the original account name and try again. Alternatively, provide the original and new account names and contact Huawei Cloud customer service.

The system displays the message "Currently, IAM users are not allowed to subscribe to this service. Please log in and enable this service."

Currently, you can only enable Message & SMS using a master account. Log in to the console using a master account and grant the Message & SMS permissions in the corresponding region to the IAM user.

An error is reported when you check whether the service is enabled.

• Check whether the real-name authentication information of your account is correct and whether your account has passed the real-name authentication of Huawei Cloud.
• Ensure that you have selected I have read and agree to the Message & SMS Service Usage Statement.
• Clear the browser cache and try again.

After you click Enable Now, the system does not respond or the page is not displayed.

The Enable Now button is grayed out.