Help Center/ Message & SMS/ FAQs/ Template/ What Can I Do If an SMS Template Is Approved and Deactivated?
Updated on 2022-09-01 GMT+08:00
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What Can I Do If an SMS Template Is Approved and Deactivated?

An SMS template can be in four states, as described in the following table. Approved, deactivated indicates that the template application is approved, the template ID has been delivered, but the template is not activated and cannot be used.

Typically, this status is displayed because the carrier has changed rules.

According to rules defined by the carrier, the SMS template that has been approved and deactivated cannot be activated. Apply for another SMS template.

Template Status

Modification

Deletion

Description

Pending

-

-

The template application has been submitted and is to be reviewed by the operation manager.

Approved, activated

-

√

The template application is approved, and the template ID is delivered. The template can be used.

Approved, deactivated

-

√

The template application is approved. The template ID has been delivered, but the template is not activated and cannot be used.

Rejected

√

√

The template application is rejected because the template does not comply with Template and Variable Specifications. Solve the issue based on the cause in the review comments. For details, see Review Comments.

"√" indicates that the operation is supported, and "-" indicates that the operation is not supported.

Parent topic: Template