Issue Approval

Log in to COC.
In the navigation pane on the left, choose Basic Configurations > Process. On the displayed page, choose Issue Process > Problem Approval to configure the issue downgrade and suspension approval processes. By default, issue downgrade and issue suspension need to be approved by the ticket creator.

Figure 1 Issue approval
Click New Issue Approval to configure the issue downgrade or suspension process, and select the issue process, issue level, and approval configuration.

Figure 2 Creating an issue approval process
After the configuration is complete, downgrade and suspend the issue ticket on the issue ticket handling page.

Figure 3 Issue handling page

1. The issue ticket process takes effect only after the issue downgrade and suspension approval processes take effect.

2. After a issue ticket is accepted, it can be upgraded, downgraded, or suspended.

3. Before closing an issue ticket, close the upgrade, downgrade, and suspension e-flows.

4. Escalation of an issue ticket does not need to be approved.

Parent topic: Issue Process

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