Managing O&M Engineers

Updated on 2025-03-17 GMT+08:00

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You can query, modify, and delete O&M engineers in different shifts.

Scenarios

When the engineers in a schedule change, you can modify or delete the information about the changes. The method of changing the engineers varies according to the scenario.

Global Schedule of Fixed Shifts

Log in to COC.
In the navigation pane on the left, choose Basic Configurations > Shift Schedule Management. On the displayed page, select a scenario and a role, locate a schedule and click Delete in the Operation column.

Figure 1 Deleting an engineer

Global Schedule of Rotating Shifts

Log in to COC.
In the navigation pane, choose Basic Configuration > Shift Schedule Management. Select a scheduling scenario and click Clear.

Figure 2 Deleting engineers
In the Clear drawer, enter the start time and end time, select a scheduling role, and click OK.

Figure 3 Clearing personnel from a schedule

Application-specific Schedule of Fixed Shifts

Log in to COC.
In the navigation pane on the left, choose Basic Configurations > Shift Schedule Management. On the displayed page, select a scenario, region, and applications, and click Modify in the Operation column to add or delete engineers.

Figure 4 Modifying a fixed shift

Application-specific Schedule of Rotating Shifts

Log in to COC.
In the navigation pane, choose Basic Configuration > Shift Schedule Management. Select a scheduling scenario and click Clear.

Figure 5 Clearing schedules
In the Clear drawer, select regions and applications, enter the start time and end time, select scheduling roles, and click OK.

Figure 6 Clearing schedules