Implementing and Closing a Change Ticket

Updated on 2025-03-17 GMT+08:00

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After a change ticket is approved, implement the change within the specified time window according to the change solution.

Log in to COC.
In the navigation pane on the left, choose Change Ticket Management > Change Center. On the displayed page, locate a pending ticket and click the ticket title or click Change Start in the Operation column of a change record to view the change details and review the change. If the change solution is associated with a job, < execute the job first. If the change solution is associated with a change guide, implement the change according to the change guide.

Figure 1 Change execution
After the change is complete, click the step for finishing the change and enter the change result.

Figure 2 Specifying the change result
After the change result is specified, click Close to close the change ticket.

Figure 3 Closing a change ticket