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Upgrading/Downgrading an Issue Ticket
Upgrading/Downgrading an Issue Ticket
Updated on 2025-03-17 GMT+08:00
Scenarios
After an issue ticket is submitted, if the issue handler thinks that the current issue level is improper, the problem handler can upgrade or degrade the issue.
Procedure
- Log in to COC.
- In the navigation pane on the left, choose Fault Management > Issues. On the displayed page, click Pending.
- Click the issue name to go to the issue details page. Click Upgrade and Downgrade in the upper right corner.
Figure 1 Upgrading and downgrading an issue
- Currently, the upgrade and downgrade do not need to be approved. After you complete the upgrade or degrade, the ticket level will be changed.
Parent topic: Issue Management
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