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Help Center/
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Faults/
Issue Management/
Locating the Cause and Providing a Solution
Locating the Cause and Providing a Solution
Updated on 2025-03-17 GMT+08:00
Scenario
After an issue ticket is accepted, you need to locate and analyze the cause and provide the locating result and handling solution.
Procedure
- Log in to COC.
- In the navigation pane on the left, choose Fault Management > Issues. On the displayed page, click Pending.
- Click the issue ticket name to go to the issue details page. Click Positioning solution in the upper right corner to go to the page for entering the issue cause and solution. Enter the information and click submit.
Figure 1 Complete the solution
- On the solution page, if you select change-required, the region must be specified. When the issue ticket come to the To be implemented on the live network status, the selected region needs to be associated with a change ticket. For details, see Issues to Be Implemented on the Live Network.
Parent topic: Issue Management
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