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Verifying the Issue Handling Result
Verifying the Issue Handling Result
Updated on 2025-03-17 GMT+08:00
Scenarios
After the issue ticket is processed, the creator checks whether the issue is solved.
Procedure
- Log in to COC.
- In the navigation pane on the left, choose Fault Management > Issues. On the displayed page, click Pending.
- Click the issue ticket name to go to the issue details page. Click Validate in the upper right corner to go to the verification details page. Enter information and click OK.
Figure 1 Issue ticket verification page
- After the verification is passed, the issue ticket is closed. If the verification fails, the issue ticket status becomes Locate the solution.
Parent topic: Issue Management
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