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Help Center/
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Incident Management/
Upgrading/Downgrading an Incident
Upgrading/Downgrading an Incident
Updated on 2025-03-17 GMT+08:00
Scenarios
The incident ticket level is inconsistent with the actual situation. The incident level can be modified only after the incident is accepted.
Procedure
- Log in to COC.
- In the navigation pane on the left, choose Fault Management > Incidents. On the displayed page, click the Pending tab and click the incident title to go to the incident details page.
Figure 1 Incident details
- Click the ... icon and choose Upgrade/Downgrade.
Figure 2 Upgrading/downgrading an incident
- Enter the upgrade or downgrade information and click OK.
Figure 3 Entering upgrade and downgrade information
Parent topic: Incident Management
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