Upgrading/Downgrading an Incident

Scenarios

The incident ticket level is inconsistent with the actual situation. The incident level can be modified only after the incident is accepted.

Procedure

1. Log in to COC.
2. In the navigation pane on the left, choose Fault Management > Incidents. On the displayed page, click the Pending tab and click the incident title to go to the incident details page.
   Figure 1 Incident details
   

3. Click the ... icon and choose Upgrade/Downgrade.
   Figure 2 Upgrading/downgrading an incident
   

4. Enter the upgrade or downgrade information and click OK.
   Figure 3 Entering upgrade and downgrade information