Incident Management

Incidents manage all incidents of applications, including incident acceptance and rejection, ticket transfer, processing, and closing. Incidents can be generated based on transfer rules, or created by users or based on alarms.

You can also configure SLA rules. For details about how to configure SLA rules, see SLA Management.

• Incidents
  
• Creating an Incident
  
• Rejecting an Incident
  
• Resubmitting an Incident After Rejection
  
• Forwarding Incidents
  
• Handling Incidents
  
• Upgrading/Downgrading an Incident
  
• Adding Remarks
  
• Starting a War Room
  
• Handling an Incident
  
• Verifying Incident
  
• Creating an Improvement Ticket For An Incident
  
• Incident History