Verifying the Incident Handling Result

Updated on 2024-10-21 GMT+08:00

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Function

This API is used to verify the incident ticket.

URI

POST /v1/external/incident/handle

Remarks: The URIs of operations such as handling, submitting solutions, and verifying solutions are the same.

Request Parameters

**Table 1** Request body parameter
Parameter	Mandatory	Type	Description
incident_num	Yes	String	Incident ticket ID Minimum length: 0 character Maximum length: 255 characters
operator	Yes	String	Operator ID Minimum length: 0 character Maximum length: 255 characters
operate_key	Yes	String	Operation type. The value is confirm. Minimum length: 0 character Maximum length: 255 characters Fixed value
parameter	Yes	Map<String,Object>	Input parameters
parameter.virtual_confirm_result	Yes	Boolean	Verification result. The value can be true (default) or false.
parameter.virtual_confirm_comment	Yes	String	Verification description. The value contains a maximum of 300 characters.

Response Parameters

Status code: 200

**Table 2** Response body parameters
Parameter	Type	Description
provider_code	String	Service ID. Default value: 049 Minimum length: 3 characters Maximum length: 100,000,000 characters
error_code	String	Request response code. The value ranges from 0000 to 9999. The value is 0 in normal cases. Default value: GOM.00000000 request success Minimum length: 1 character Maximum length: 100,000,000 characters
error_msg	String	Request response description. Minimum length: 0 character Maximum length: 100,000,000 characters

Status code: 400

**Table 3** Response body parameters
Parameter	Type	Description
provider_code	String	Service ID. Default value: 049 Minimum length: 3 characters Maximum length: 100,000,000 characters
error_code	String	Request response code. The value ranges from 0000 to 9999. The value is 0 in normal cases. Default value: GOM.00000000 Minimum length: 1 character Maximum length: 100,000,000 characters
error_msg	String	Request response description. Minimum length: 0 character Maximum length: 100,000,000 characters

Request Example

GET https://IP:PORT/v1/external/incident/handle
Request Headers:
Content-Type: application/json
X-Auth-Token: MI*******ghkgB
{
    "incident_num":"IM202403221515060171753781",
    "operator":"7da46971b7e24eed90cf777cc2ff8b91",
    "operate_key":"confirm",
    "parameter":{
        "virtual_confirm_result": false,
        "virtual_confirm_comment": "13"
    }
}

Response Example

{
    "provider_code": "049",
    "error_code": "GOM.00000000",
    "error_msg": null,
    "data": null
}

Status Code

Status Code	Description
200	response
400	Error response

Error code

None

Parent topic: Incident Management

Previous topic: Submitting an Incident Ticket Solution

Next topic: Querying Incident Ticket Details

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