Overview

Updated on 2025-03-17 GMT+08:00

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Schedule management allows you to centrally manage O&M engineers and customize shifts. You can manage scheduling scenarios on the shift schedule management page and add personnel on the O&M Personnel Management page to shift schedules.

When you need to configure or obtain O&M engineers in a schedule, go to the Shift Schedule Management page to configure or query a shift schedule.
Created shift schedules can be directly used to configure personnel parameters in O&M services such as Incident Forwarding Rules, Incident Center, Automated O&M, Notification management, and Change Ticket Management.

Scheduling Scenarios

Multiple shift schedules can be used for a scheduling scenario. When creating a scheduling scenario, you need to specify the scheduling mode and dimension. The configuration varies according to your selection.

Roles

A scheduling scenario role is the minimum unit for setting a schedule. Multiple roles can be created in a scheduling scenario, and each role can be attached to multiple O&M engineers.

Parent topic: Shift Schedule Management

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