Function Overview

Workspace

Purchase Desktops

Desktop Overview

Desktop Management

• Starting, stopping, restarting, deleting, and renaming desktops

  • Administrators can start, stop, restart, and delete desktops, and can also change desktop names to match desktops with their users or hide key information.

    • Administrators can shut down idle desktops during off-peak hours and start the desktops again when they are needed.
      
    • When frame freezing occurs on a desktop, the administrator can restart the desktop for maintenance.
    • When a desktop is no longer used, the administrator can delete the desktop to save resources.
    • When a desktop is used in a specific scenario and key information needs to be hidden, or a desktop needs to be accurately matched with the user, the administrator can rename the desktop after creating it.
      
    

    Managing Desktops

• Viewing Desktops That Fail to Be Created

  • If a desktop creation failure message is displayed during desktop purchase, the administrator can view the failure cause. It is easy to understand the cause and provide feedback.

    

    Viewing Desktops That Fail to Be Created

    

    How Do I Do If I Fail to Purchase a Desktop?

• Disk

  • When desktop disks cannot meet service requirements, administrators can add disks or expand disk capacity.

    • Administrators can add data disks with the required capacity. A maximum of 10 data disks can be created on Workspace.
    • Administrators can expand the capacity of specific disks (including system disks and data disks) based on the existing disk capacity of the desktop and service requirements.

    You can restore a desktop to the initial template by recomposing the system disk, which does not affect the data on the data disk.

    

    Adding a Disk

    

    Expanding the Disk Capacity

    

    Deleting a Disk

    

    How Do I Do If the Disk Space Is Insufficient?

    

    Recomposing a System Disk

• Modifying configurations

  • If the desktop specifications (vCPUs and memory) cannot meet service requirements, administrators can modify the specifications.

    • Desktops in Yearly/Monthly Mode:
      • You can increase the cloud desktop specifications as required. For example, if the current desktop specification is 8 vCPUs and 16 GB memory, you can change the specification to 8 vCPUs and 32 GB memory.
    • Desktops in Pay-per-use Mode:
      • You can increase or decrease the cloud desktop specifications as required. For example, if the current desktop specification is 8 vCPUs and 16 GB memory, you can change the specification to 8 vCPUs and 32 GB memory or a specification lower than 8 vCPUs and 16 GB memory, such as 4 vCPUs and 8 GB memory.

    If the validity period of a pay-per-use desktop needs to be changed to a periodic one, you can change the desktop billing mode to yearly/monthly.

    

    Modifying Specifications

    

    Changing the Desktop Billing Mode (from Pay-per-Use to Yearly/Monthly)

• Changing a User

  • If a user stops using a desktop, you can assign the desktop to a new user to save resources.

    

    Managing Desktops

User Management

• Modifying user information

  • • If a user wants to use the new email address to receive desktop login information, the user can contact the administrator to change the email address. After the administrator resends the notification email, the user can receive the desktop login information in the new email address.
    • For common accounts that have low security requirements, the administrator can change the settings so that users cannot change their passwords and that their passwords never expire.
    • For employees of temporary OA, the administrator can set the expiration time for their accounts or disable their accounts in a timely manner to prevent unnecessary information leakage.
    

    Modifying User Information

    

    Resending a Notification Email

• Resetting a User Password

  • You can reset the password on your own or by contacting the administrator. This operation varies depending on whether the AD is connected.

    • When the AD is connected:

    If a user loses or forgets the login password, the user needs to contact the administrator. The administrator resets the password for the user on the AD server and notifies the user of the new password.

    • When the AD is not connected:
    • If a user loses or forgets the login password, the user needs to contact the administrator. After the administrator handles the issue on the Workspace console, the user receives a password resetting email. The user can click the link in the email to change the password.
    • If a user loses or forgets the login password, the user can reset the password on the client login page. If the password has expired, reset the password as prompted during login. If the password has not expired, click Forgot Password on the login page, request for changing the password as prompted, and change the password in the link in the received password resetting email.
    

    Resetting a User Password

    

    Changing the Login Password

    

    How Do I Do If I Forget the Password?

• Unlocking a user

  • If an account is locked due to consecutive incorrect password inputs, you can contact the administrator to unlock the account on the console. If an existing AD domain of an enterprise is used, unlock the account on the AD server.

    

    Unlocking an Account

    

    How Do I Do If the Account is Locked?

• Deleting a user

  • If a user desktop has been deleted, the administrator can delete the user on the User Management page.

    

    Deleting an Account

Policy Management

• Protocol Policy

  • • Workspace has created data transmission and peripheral access policies for purchased desktops in common office scenarios. If different users have different requirements on data transmission and peripheral access, the administrator can create policies that meet specific office requirements.
    • When the requirements for data transmission and peripheral access permissions change, administrators can modify existing policies, or delete existing policies and create new ones. Only user-defined policies can be deleted. Default policies cannot be deleted. The priority, name, target object, parameter settings, and description of a user-defined policy can be modified. For default policies, only the parameter settings can be modified.
    • The administrator creates workspaces in multiple areas. The policy configuration of each workspace must be the same. The administrator can export the policies in the area where the policies have been configured and import the policies to the target area to quickly configure desktop policies in different areas.
    

    Creating a Policy

    

    Configuring Advanced Policy Parameters

    

    Editing a Policy

    

    Exporting Policy

    

    Importing Policy

    

    How Do I Do If a Message Is Displayed Indicating Duplicate Policy Names During Policy Import?

• Access Policy

  • The administrator can create access policies to determine the access mode (access from the Internet or through Direct Connect) for users to access cloud desktops.

    

    Creating an Access Policy

    

    Modifying an Access Policy

    

    Deleting an Access Policy
    

    

    How Do I Do If the System Displays a Message Indicating that the Login Fails Due to Policy Restrictions?
    

User Login Records

Tenant Configuration

• Modifying an access network

  • Workspace can be accessed through Internet access or Direct Connect. Administrators can select a network access mode as required.

    By default, the Internet access mode is used to access desktops. You can enable Direct Connect or switch to Direct Connect.

    If ports 443 and 8443 are disabled and desktops cannot be accessed through the Internet, administrators can switch to other ports that are not disabled according to the network plan.

    

    Changing the Internet Access Mode

    

    Changing the Internet Access Port

• Modifying a service subnet

  • If the selected service subnet cannot meet service requirements, the administrator can create a service subnet in the VPC service and switch to the new service subnet in the tenant configuration of Workspace.

    

    Changing the Service Subnet

• Changing the Service Status

  • After the administrator subscribes to the service, if no desktop exists in the current project (without sub-projects) or sub-project for more than 14 days, the system automatically locks the service status. You can create desktops and users only after the administrator reactivates the service status of the project or sub-project.

    

    Canceling Workspace

    

    Reactivating a Service

    

    How Do I Do If the Functions of Purchasing a Desktop, Creating a User, Creating a Policy, and Enabling the Internet are Unavailable?

User AD Domain Authentication

Multi-Factor Authentication

Desktop Login Modes

Multi-screen Display

Private Image Management