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How Do I Do If the Desktop Fails to Connect to the AD?
Updated on 2023-12-04 GMT+08:00
How Do I Do If the Desktop Fails to Connect to the AD?
- Check whether the information on the desktop interconnection page is consistent with that on the local Windows AD server.
- Check whether the desktop and Windows AD are in the same VPC.
- If yes, go to 3.
- If no, configure network connection between Workspace and Windows AD. If the interconnection still fails, go to 3.
- Check whether the inbound security group rules of the Windows AD are correctly set.
- If yes, go to 4.
- If no, add inbound security group rules by referring to Configuring Network Connection Between Workspace and Windows AD. If the interconnection still fails, go to 4.
- Submit a service ticketSubmit a service ticket for technical support.
Parent topic: FAQs for Administrators
FAQs for Administrators FAQs
- What Are the Features and Advantages of Workspace?
- How Is Workspace Charged?
- How Do I Check My Quotas?
- How Do I Increase My Quotas?
- How Do I Add a Disk?
- How Do I Connect the Desktop to a Local Printer?
- How Do I Connect the Desktop to a Network Printer?
- How Do I Do If the Desktop Fails to Connect to the AD?
- Can I Change the User Authentication Mode of the Desktop?
- How do I Enable LDAPS on the AD Server?
- How do I Export the Root Certificate of an LDAPS-enabled AD server?
- What If I Fail to Purchase a Desktop?
- How Do I Do If the Functions of Purchasing a Desktop, Creating a User, Creating a Policy, and Enabling the Internet are Unavailable?
- Can I Use Private Images to Purchase Desktops?
- How Many Private Images Can Be Created on Workspace at Most?
- What Are the Network Requirements for Logging In to Desktops?
- How Do I Do If My Desktop Cannot Access the Internet?
- How Do I Configure Workspace to Access the Internet?
- How Do I Configure Workspace to Access the Enterprise Intranet?
- How Do I Enable the Internet on Other Cloud Service Pages?
- How Do I Copy Files Between a Desktop and a Local Storage Device?
- What If I Lost the Administrator Password?
- How Does an Administrator Unlock an End User Account?
- How Do I Do If an End User Fails to Log In to a Desktop?
- How Do I Back Up and Restore a Desktop?
- How Do I Do If a Message Is Displayed Indicating Duplicate Policy Names During Policy Import?
- How Do I Do If a User Cannot Be Bound to a Client Using the Dynamic Verification Code of the Previously Bound MFA Device?
- How Do I Do If the Message "Insufficient permissions for the IAM account. Security Administrator permissions required." Is Displayed When I Enable an Agency?
- How Do I Do If a User Does Not Receive an Email for Creating a Desktop or Assigning a User?
- How Do I Add Resources to or Remove Resources from an Enterprise Project After Purchasing Workspace?
- Why Can't I Start a Pay-per-Use Cloud Desktop?
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