How Do I Do If an End User Fails to Log In to a Desktop?

Scenario

If an end user fails to log in to a desktop, contact the administrator. The administrator can perform the following steps to rectify the fault.

Procedure

1. Check whether the desktop is running properly.
   1. Open the Huawei Cloud website. Log in to the management console as an administrator.
   2. Click in the upper left corner of the console and select a region and a project.
   3. Click . In the service list, choose Enterprise Application > Workspace > Desktop Management.
   4. Check the running status of the desktop and ensure that the status is Running.

2. Choose More > Remote Login of the target desktop and check whether you can remotely log in to the desktop on the console.
   • If the login is successful, go to 3.
   • If the login fails, record the resource information and problem occurrence time, and submit a service ticket to obtain technical support.

3. Check whether the network is normal.
   • If the network is normal, record the resource information and problem occurrence time, and submit a service ticket to obtain technical support.
   • If the network is abnormal, rectify the network fault and log in to the desktop again. If the login fails, submit a service ticket to obtain technical support.