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How Do I Do If an End User Fails to Log In to a Desktop?
Updated on 2023-12-04 GMT+08:00
How Do I Do If an End User Fails to Log In to a Desktop?
Scenario
If an end user fails to log in to a desktop, contact the administrator. The administrator can perform the following steps to rectify the fault.
Procedure
- Check whether the desktop is running properly.
- Open the Huawei Cloud website. Log in to the management console as an administrator.
- Click
in the upper left corner of the console and select a region and a project. - Click
. In the service list, choose Enterprise Application > Workspace > Desktop Management. - Check the running status of the desktop and ensure that the status is Running.
- Choose More > Remote Login of the target desktop and check whether you can remotely log in to the desktop on the console.
- If the login is successful, go to 3.
- If the login fails, record the resource information and problem occurrence time, and submit a service ticket to obtain technical support.
- Check whether the network is normal.
- If the network is normal, record the resource information and problem occurrence time, and submit a service ticket to obtain technical support.
- If the network is abnormal, rectify the network fault and log in to the desktop again. If the login fails, submit a service ticket to obtain technical support.
Parent topic: FAQs for Administrators
FAQs for Administrators FAQs
- What Are the Features and Advantages of Workspace?
- How Is Workspace Charged?
- How Do I Check My Quotas?
- How Do I Increase My Quotas?
- How Do I Add a Disk?
- How Do I Connect the Desktop to a Local Printer?
- How Do I Connect the Desktop to a Network Printer?
- How Do I Do If the Desktop Fails to Connect to the AD?
- Can I Change the User Authentication Mode of the Desktop?
- How do I Enable LDAPS on the AD Server?
- How do I Export the Root Certificate of an LDAPS-enabled AD server?
- What If I Fail to Purchase a Desktop?
- How Do I Do If the Functions of Purchasing a Desktop, Creating a User, Creating a Policy, and Enabling the Internet are Unavailable?
- Can I Use Private Images to Purchase Desktops?
- How Many Private Images Can Be Created on Workspace at Most?
- What Are the Network Requirements for Logging In to Desktops?
- How Do I Do If My Desktop Cannot Access the Internet?
- How Do I Configure Workspace to Access the Internet?
- How Do I Configure Workspace to Access the Enterprise Intranet?
- How Do I Enable the Internet on Other Cloud Service Pages?
- How Do I Copy Files Between a Desktop and a Local Storage Device?
- What If I Lost the Administrator Password?
- How Does an Administrator Unlock an End User Account?
- How Do I Do If an End User Fails to Log In to a Desktop?
- How Do I Back Up and Restore a Desktop?
- How Do I Do If a Message Is Displayed Indicating Duplicate Policy Names During Policy Import?
- How Do I Do If a User Cannot Be Bound to a Client Using the Dynamic Verification Code of the Previously Bound MFA Device?
- How Do I Do If the Message "Insufficient permissions for the IAM account. Security Administrator permissions required." Is Displayed When I Enable an Agency?
- How Do I Do If a User Does Not Receive an Email for Creating a Desktop or Assigning a User?
- How Do I Add Resources to or Remove Resources from an Enterprise Project After Purchasing Workspace?
- Why Can't I Start a Pay-per-Use Cloud Desktop?
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