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- Function Overview
- Service Overview
- Getting Started
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User Guide(Administrator)
- Dashboard
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Desktop Management
- Managing Desktops
- Viewing Desktops That Fail to Be Created
- Modifying Specifications
- Recomposing a System Disk
- Adding a Disk
- Expanding the Disk Capacity
- Deleting a Disk
- Managing Tags
- Converting a Desktop to an Image
- Configuring a Desktop Network
- Changing the Desktop Billing Mode (from Pay-per-Use to Yearly/Monthly)
- Renewing a Yearly/Monthly-Billed Desktop
- Unsubscribing from a Desktop
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Desktop Pool Management
- Managing Desktop Pools
- Viewing Desktops That Fail to Be Created in the Desktop Pool
- Modifying Specifications
- Adding a Desktop to a Desktop Pool
- Recomposing a System Disk
- Adding Disks
- Expanding the Disk Capacity
- Deleting Disks
- Creating an Image
- Adding Users or User Groups
- Removing Users or User Groups
- Renewing a Yearly/Monthly-Billed Desktop Pool
- Unsubscribing from a Desktop Pool
- Users
- User Groups
- Policy Management
- OU Management
- User Login Records
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Tenant Configuration
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Basic Configuration
- Configuring an AD Domain
- Configuring AD Domain Certificate Authentication
- Changing the Domain Administrator Password
- Modifying Domain Configurations
- Changing the Internet Access Mode
- Changing the Service Subnet
- Changing the Internet Access Port
- Canceling a Service
- Reactivating a Service
- Configuring Multi-Factor Authentication
- Configuring Whether to Block Notification Emails for Desktop Unsubscription or Deletion
- Multi-VPC Workspace
- Authentication Configuration
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Basic Configuration
- Internet Access Management
- Scheduled Tasks
- Application Center
- Private Images
- Permission Management
- Data Backup and Restoration
- Common Function Configuration
- Subscribing to an Event
- Change History
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User Guide(End Users)
- Getting to Know Workspace
- Introduction to Terminals
- Logging In to a Desktop Using an SC
- Logging In to a Desktop Using a TC
- Logging In to a Desktop Using a Mobile Terminal
- Desktop Assistant
- Changing the Login Password
- Forbidden Operations
- Configuring Dual-Screen Display
- Configuring Common Functions
- Change History
- Best Practices
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FAQs
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FAQs for Administrators
- What Are the Features and Advantages of Workspace?
- How Is Workspace Charged?
- How Do I Check My Quotas?
- How Do I Increase My Quotas?
- How Do I Add a Disk?
- How Do I Connect the Desktop to a Local Printer?
- How Do I Connect the Desktop to a Network Printer?
- How Do I Do If the Desktop Fails to Connect to the AD?
- Can I Change the User Authentication Mode of the Desktop?
- How do I Enable LDAPS on the AD Server?
- How do I Export the Root Certificate of an LDAPS-enabled AD server?
- What If I Fail to Purchase a Desktop?
- How Do I Do If the Functions of Purchasing a Desktop, Creating a User, Creating a Policy, and Enabling the Internet are Unavailable?
- Can I Use Private Images to Purchase Desktops?
- How Many Private Images Can Be Created on Workspace at Most?
- What Are the Network Requirements for Logging In to Desktops?
- How Do I Do If My Desktop Cannot Access the Internet?
- How Do I Configure Workspace to Access the Internet?
- How Do I Configure Workspace to Access the Enterprise Intranet?
- How Do I Enable the Internet on Other Cloud Service Pages?
- How Do I Copy Files Between a Desktop and a Local Storage Device?
- What If I Lost the Administrator Password?
- How Does an Administrator Unlock an End User Account?
- How Do I Do If an End User Fails to Log In to a Desktop?
- How Do I Back Up and Restore a Desktop?
- How Do I Do If a Message Is Displayed Indicating Duplicate Policy Names During Policy Import?
- How Do I Do If a User Cannot Be Bound to a Client Using the Dynamic Verification Code of the Previously Bound MFA Device?
- How Do I Do If the Message "Insufficient permissions for the IAM account. Security Administrator permissions required." Is Displayed When I Enable an Agency?
- How Do I Do If a User Does Not Receive an Email for Creating a Desktop or Assigning a User?
- How Do I Add Resources to or Remove Resources from an Enterprise Project After Purchasing Workspace?
- Why Can't I Start a Pay-per-Use Cloud Desktop?
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FAQs for End Users
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Desktop Usage Issues
- How Do I Do If the Desktop Freezes?
- How Do I Do If the Disk Space Is Insufficient?
- How Do I Enter the CLI Mode?
- How Do I Do If My Desktop Cannot Connect to the Internet?
- Do Cloud Desktops Support Personalized Settings?
- How Do I Take a Screenshot?
- How Do I Do If the Printer Cannot Be Used?
- What If I Can't Use Network Printers on Workspace?
- How Do I Download the Software?
- How Do I Do If Data Disks of a Windows Desktop Cannot Be Found After Recomposing the System Disk?
- What Do I Do If I Cannot Copy Files Between a Desktop and a Local Storage Device?
- How Do I Do If the Desktop Screen Cannot Be Adapted?
- How Do I Do If I Cannot Receive an Email for Creating a Desktop or Assigning a User?
- How Do I Manually Configure Time Synchronization on a Windows Desktop?
- Do Not Disable the Following Ports on Desktops and Access Network
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Login Issues
- How Do I Do If I Forget the Password?
- What If the Account Is Locked?
- What Devices Can Be Used to Log In to a Desktop?
- What If I Fail to Log in to a Desktop?
- How Do I Do If I Cannot Pass Multi-Factor Authentication?
- How Do I Do If the System Displays a Message Indicating that the Login Fails Due to Policy Restrictions?
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OS Issues
- Can I Update the Desktop OS?
- What OSs Can Run on Workspace?
- Which Software Cannot Be Uninstalled?
- Which Files Cannot Be Deleted?
- Which Software Cannot Be Upgraded?
- Which Ports Cannot Be Deleted?
- Which Commands Cannot Be Executed?
- How Do I Query the System Information?
- Is There Any Help Document for OSs?
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Desktop Usage Issues
- Change History
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FAQs for Administrators
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User Guide (Application Streaming)
- Overview
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Administrator Operation Guide
- Operation Procedure
- Logging In to the Workspace Application Streaming Console
- Enabling the Service
- Creating a User
- Applications and Images
- Server Groups
- Application Groups
- User Management
- Policy Groups
- Monitoring Analysis
- OU Management
- Application Internet Access Management
- Upgrading Protocol Components
- Scheduled Tasks
- Storage
- Tenant Configuration
- Private Images
- Configuring Personalized Data
- Subscribing to an Event
- Permissions Management
- Configuring Common Functions
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FAQs
- What Is the Relationship Between Workspace Application Streaming and Workspace?
- What Types of Applications Can Be Published?
- What Can I Do If an Application Fails to Be Published?
- How Do I Deploy a Windows AD Server?
- How Do I Deploy an RD Licensing Server?
- How Do I Configure RDS Licensing and Security Policies?
- How Do I Create a User OU on the AD Server?
- How Do I Create a User Group on the AD Server?
- How Do I Create a User on the AD Server?
- How Do I Configure Network Connection Between Workspace Application Streaming and the Windows AD?
- How Do I Log in to an APS?
- How Do I Purchase the NAT and EIP Services to Enable Cloud Applications to Be Accessed Through the Internet?
- How Do I Check My Quotas?
- How Do I Increase My Quotas?
- How Do I Do If the Application Operation Page Has Black Borders and Cannot Be Moved?
- How Do I Do If an End User Fails to Log In to a Cloud Application?
- How Do I Reset a User Password?
- How Do I Do If I Fail to Add a Computer Back to the Domain?
- How Do I Add an ECS to the Domain of an APS?
- How Do I Use the GPO Group Policy to Make a Domain User Become a Local Administrator of a PC?
- How Do I Install Sandbox Software?
- How Do I Do If There Is No Sound or the Screen Is Frozen While There Is Sound When Using Google Chrome or Bilibili Player for Video Playback?
- How Do I Do If the Window Cannot Be Dragged When the Sandbox Application Is Started?
- RD License Server Fails to Be Added to the AD domain
- Error Code 6030/6047 Reported When Accessing a Shared Desktop Application
- File Resources on the APS Cannot Be Automatically Refreshed During Workspace Application Streaming Operations
- How Do I Update or Add an Application?
- How Do I Authorize an IAM User to Use Workspace Application Streaming?
- How Do I Calculate the Number of Concurrent Sessions of a Cloud Application?
- What If I Can't Open a Cloud Application?
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Terminal User Operation Guide
- Process
- Using an Application on a Soft Client
- Using an Application on a Thin Client
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FAQs
- How Do I Do If the Cloud Application Cannot Be Used?
- How Do I Do If I Cannot View Cloud Applications on Desktops?
- How Do I Do If I Forget the Password?
- How Do I Do If the Account is Locked?
- How Do I Do If I Fail to Log In to the Client?
- How Do I Enable a Local Storage Device to Copy Files to an APS?
- How Do I Recover Important Files and Documents from the Sandbox to the Local Computer?
- How Do I Delete a Sandbox?
- How Do I Remove the Yellow Border of an Application After the Sandbox Application Is Started?
- Change History
Subscribing to an Event
Scenarios
This section describes how to configure SMN to obtain server status information of cloud applications, such as creation, startup, shutdown, restarting, deletion, recomposing, upgrading, as well as image creation, and report the information to Cloud Trace Service (CTS) to improve the APS access speed and operation accuracy.
Message queues may be blocked or CTS may fail to be called due to the event notification mechanism. Therefore, users cannot completely depend on event notifications. Instead, they need to periodically call APIs to update data. For details, see Workspace Application Streaming API Reference. For any questions, submit a service ticket for technical support.
Procedure
Configuring a subscription event
- Enable CTS.
NOTE:
When CTS is enabled, a system tracker is automatically created. You can use this tracker.
- Create an SMN topic.
- Add a subscription.
- Configure key event notifications.
NOTE:
Configure parameters for key event notifications as follows:
- Notification name: This parameter is user-defined, for example, keyOperate_WorkspaceAPP.
- Operation type: Select Custom. In the operation list, set Select Service to WorkspaceAPP, Select Resource to server or session, and Select Operation to createServer, rebootServer, startServer, stopServer, deleteServer, reinstallServer, changeServerImage, createServerImage, sessionConnect, sessionDisconnect, or sessionLogout.
- User: not specified.
- Notification: yes.
- Topic: Select the topic created in 2.
Verifying the subscription event
- When a cloud server is successful or fails to be created, started, shut down, restarted, deleted, recomposed, or upgraded, an image is successful or fails to be created, or a session is connected, disconnected, or logged out, the system automatically reports an event to CTS. You will receive a message based on the protocol configured in 3. For example, if you select email, you will receive a notification email.
- You can also view all traces on the CTS console.
- Log in to the console.
- Expand the service list and choose Management & Governance > Cloud Trace Service.
- On the Trace List page, set Trace Source to WorkspaceAPP, Resource Type to server or session, and search by Trace Name. The trace name is shown in Table 1.
Table 1 Types of events that can be traced Operation
Resource Type
Trace Name
Creating a server
server
createServer
Deleting a server
server
deleteServer
Shutting down a server
server
stopServer
Starting a server
server
startServer
Restarting a server
server
rebootServer
Creating an image
server
createServerImage
Upgrading an image
server
changeServerImage
Reinstalling a server
server
reinstallServer
Session connection
session
sessionConnect
Session disconnection
session
sessionDisconnect
Session logout
session
sessionLogout
- Press Enter to query the result.
- Take stopping a cloud server as an example. View Trace Overview of the event. The status is BEGIN, as shown in Figure 1.
- View Trace Overview of the stopping event. The server is stopped, as shown in Figure 2.
NOTE:
- When server creation or deletion fails, a failure trace is reported. In the trace details, the value of Message is FAIL.
- If a server is powered off or not shut down on the homepage of the Workspace client, it is shut down abnormally. In this case, the BEGIN message is not reported in CTS. Only the message indicating that the server has been shut down will be reported.
- Three minutes after the server is started, if the login status is not Ready on the server management page, a failure trace is reported. In the trace details, the value of Message is FAIL.
- Three minutes after the server is shut down, if the login status is not Stopped on the server management page, a failure trace is reported. In the trace details, the value of Message is FAIL.
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