How Do I Do If My Desktop Cannot Connect to the Internet?
- Disable the proxy.
- Log in to the desktop.
- Click
in the lower left corner of the desktop and choose
. The Windows settings page is displayed.
- Click Network & internet. The network status page is displayed.
- In the navigation pane, click Proxy. The proxy configuration page is displayed.
- Disable the proxy.
- If the connection to the Internet is successful, no further action is required.
- If the connection to the Internet fails, go to 2.
- Check the network status.
- Move the cursor to the upper edge of the desktop. A floating window is displayed, as shown in Figure 1.
- Click
in the floating window.
The Network Status dialog box is displayed.
- Check the latency, as shown in Figure 2.
The latency is described as follows:
- 1 to 30 ms, indicating that the network speed is extremely high and there is almost no delay.
- 30 to 50 ms, indicating that the network speed is good and there is no obvious delay.
- 50 to 100 ms, indicating that the network speed is normal and there is a slight delay.
- 100 to 200 ms, indicating that the network speed is low and disconnection occurs occasionally.
- If the value is greater than 200 ms, the network speed is extremely low, and the network is frequently disconnected or cannot be accessed.
- In any blank area on the desktop, enter the CLI mode.
- Run the following command to check the network status:
ping + Address for the desktop to access the Internet
Obtain the address for the desktop to access the Internet from the desktop enabling notification email sent by the system.
Information similar to the following is displayed:
- Determine the network segment where the network connection is abnormal based on the results in 2.c and 2.e, record the exception, and contact the administrator.
Desktop Usage Issues FAQs
- How Do I Do If the Desktop Freezes?
- How Do I Do If the Disk Space Is Insufficient?
- How Do I Enter the CLI Mode?
- How Do I Do If My Desktop Cannot Connect to the Internet?
- Do Cloud Desktops Support Personalized Settings?
- How Do I Take a Screenshot?
- How Do I Do If the Printer Cannot Be Used?
- What If I Can't Use Network Printers on Workspace?
- How Do I Download the Software?
- How Do I Do If Data Disks of a Windows Desktop Cannot Be Found After Recomposing the System Disk?
- What Do I Do If I Cannot Copy Files Between a Desktop and a Local Storage Device?
- How Do I Do If the Desktop Screen Cannot Be Adapted?
- How Do I Do If I Cannot Receive an Email for Creating a Desktop or Assigning a User?
- How Do I Manually Configure Time Synchronization on a Windows Desktop?
- Do Not Disable the Following Ports on Desktops and Access Network
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