Help Center/ Workspace/ FAQs/ FAQs for Administrators/ How Does an Administrator Unlock an End User Account?

Updated on 2023-12-04 GMT+08:00

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How Does an Administrator Unlock an End User Account?

If the enterprise AD domain is not used and an account is locked due to consecutive incorrect password inputs, the administrator can unlock the account on the console.

If an enterprise has an AD domain, you need to unlock the AD domain on the AD server.

Procedure

Log in to the console.
Click User Management.

The User Management page is displayed.
Select the user to be unlocked and choose More > Unlock a User.

The dialog box of unlocking a user is displayed.
Click OK.

Parent topic: FAQs for Administrators

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