Help Center/Workspace/FAQs/FAQs for End Users/Desktop Usage Issues/What Do I Do If I Cannot Copy Files Between a Desktop and a Local Storage Device?
Updated on 2026-01-22 GMT+08:00
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What Do I Do If I Cannot Copy Files Between a Desktop and a Local Storage Device?

If the office environment has strict requirements on file transmission, it is normal that files can be transferred only in one direction or cannot be transferred. Contact the administrator to confirm the office environment policy.

If the office environment has no special requirements on file transmission and files cannot be copied between desktops and local storage devices, contact the administrator to check whether the corresponding policy has been enabled for the desktop. For details about the policy, see How Do I Copy Files Between a Desktop and a Local Storage Device?. After the administrator enables the policy for the corresponding desktop, files can be copied between the desktop and the local storage device. Operations on desktops vary with the enabled policy. Contact the administrator to confirm the enabled policy and perform operations by referring to Table 1.

Table 1 Policy operation list

Enabled Policy

Data Flow

User Guide

Enable the Clipboard Redirection policy and select Server to client.

Desktop Terminal

NOTE:
  • Rich text copy and file copy are supported only when both the client (TC/SC) and desktop run Windows. A maximum of 500 files can be copied at a time.
  • If the OS of a client (TC/SC or mobile client) or desktop is not Windows, only text can be copied.
  1. Log in to the desktop.
  2. Select the content based on the OS type of the terminal and desktop.

    For example, You can copy text from desktops to external devices.

  3. Click on the top of the desktop to expand the floating toolbar, and click to minimize the desktop client.
  4. Open the text editing page and paste the copied content in the terminal device.

    For example, You can copy text from desktops to external devices.

Enable the Clipboard Redirection policy and select Client to server.

Desktop Terminal

NOTE:
  • Rich text copy and file copy are supported only when both the client (TC/SC) and desktop run Windows. A maximum of 500 files can be copied at a time.
  • If the OS of a client (TC/SC or mobile client) or desktop is not Windows, only text can be copied.
  1. Log in to the desktop.
  2. Click on the top of the desktop to expand the floating toolbar, and click to minimize the desktop client.
  3. Select the content based on the OS type of the terminal and desktop.

    For example, You can copy text from external devices to desktops.

  4. Click the Workspace client. The desktop is displayed.
  5. Open the text editing page and paste the copied content in the desktop.

    For example, You can copy text from external devices to desktops.

Enable the Clipboard Redirection policy and select Bidirectional.

Desktop Terminal

NOTE:
  • Rich text copy and file copy are supported only when both the client (TC/SC) and desktop run Windows. A maximum of 500 files can be copied at a time.
  • If the OS of a client (TC/SC or mobile client) or desktop is not Windows, only text can be copied.
  1. Log in to the desktop.
  2. Select the content based on the OS type of the terminal and desktop.

    For example, You can copy text from desktops to external devices.

  3. Click on the top of the desktop to expand the floating toolbar, and click to minimize the desktop client.
  4. Open the text editing page and paste the copied content in the terminal device.

    For example, You can copy text from desktops to external devices.

Desktop Terminal

NOTE:
  • Rich text copy and file copy are supported only when both the client (TC/SC) and desktop run Windows. A maximum of 500 files can be copied at a time.
  • If the OS of a client (TC/SC or mobile client) or desktop is not Windows, only text can be copied.
  1. Log in to the desktop.
  2. Click on the top of the desktop to expand the floating toolbar, and click to minimize the desktop client.
  3. Select the content based on the OS type of the terminal and desktop.

    For example, You can copy text from external devices to desktops.

  4. Click the Workspace client. The desktop is displayed.
  5. Open the text editing page and paste the copied content in the desktop.

    For example, You can copy text from external devices to desktops.

Enable the Send File In Virtual Machine to Client policy.

Desktop Terminal

NOTE:

You can copy files from an external storage device to the desktop by sending files only when both the client (TC/SC) and the desktop run Windows.

  1. Log in to the desktop.
  2. Click on the top of the desktop to expand the floating toolbar, and click to minimize the desktop client.
  3. Select the file to be copied from the terminal device.

    Example: copy2workspace.txt

  4. Right-click, choose Send to, and select a desktop disk.

Enable the File Redirection policy and set it to Read-only.

Desktop Terminal

  1. Log in to the desktop.
  2. In the lower left corner of the desktop, click . In the navigation pane on the left, click . The computer list page is displayed.
  3. In Network locations, double-click to access the terminal device disk other than the local disk of the desktop.
  4. Find the file to be copied in the target path and copy it.

    Example: copy2workspace.txt

  5. Return to the computer list page. Under Devices and drives, go to the local disk of the desktop.
  6. Select a path and paste the copied file.

Enable the File Redirection policy and set it to Read/Write.

Desktop Terminal

  1. Log in to the desktop.
  2. In the lower left corner of the desktop, click . In the navigation pane on the left, click . The computer list page is displayed.
  3. Under Devices and drives, go to the local disk of the desktop.
  4. Find the file to be copied in the target path and copy it.

    Example: workspace2C.txt

  5. Return to the computer list page. In Network locations, double-click to access the terminal device disk other than the local disk of the desktop.
  6. Select a path and paste the copied file.

Desktop Terminal

  1. Log in to the desktop.
  2. In the lower left corner of the desktop, click . In the navigation pane on the left, click . The computer list page is displayed.
  3. In Network locations, double-click to access the terminal device disk other than the local disk of the desktop.
  4. Find the file to be copied in the target path and copy it.

    Example: copy2workspace.txt

  5. Return to the computer list page. Under Devices and drives, go to the local disk of the desktop.
  6. Select a path and paste the copied file.

Enable the USB Port Redirection policy and select Storage Device (such as USB flash drives).

Desktop Terminal

  1. Log in to the desktop.
  2. In the lower left corner of the desktop, click . In the navigation pane on the left, click . The computer list page is displayed.
  3. Under Devices and drives, go to the local disk of the desktop.
  4. Find the file to be copied in the target path and copy it.

    Example: workspace2C.txt

  5. Return to the computer list page. In Network locations, double-click to access the external USB device storage disk of the terminal device.
  6. Select a path and paste the copied file.

Desktop Terminal

  1. Log in to the desktop.
  2. In the lower left corner of the desktop, click . In the navigation pane on the left, click . The computer list page is displayed.
  3. In Network locations, double-click to access the external USB device storage disk of the terminal device.
  4. Find the file to be copied in the target path and copy it.

    Example: copy2workspace.txt

  5. Return to the computer list page. Under Devices and drives, go to the local disk of the desktop.
  6. Select a path and paste the copied file.