Help Center/ Elastic Load Balance/ FAQs/ Access Logging/ What Information Can I Provide to Assist O&M Personnel?
Updated on 2022-03-31 GMT+08:00
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What Information Can I Provide to Assist O&M Personnel?

Contact customer service if ELB still fails to respond after you have performed the operations provided in sections How Do I Check the Network Conditions of a Backend Server? to How Do I Check Whether a Backend Server Can Be Accessed Through an EIP?

Provide customer service with the following information.

Item

Fill in the Details

Load balancer ID

-

VPC ID

-

Load balancer IP address

-

Listener ID

-

Frontend protocol and port

-

Health check protocol and port

-

Health check result

-

ID of ECS 1

-

ID of ECS 2

-
Parent topic: Access Logging