Updated on 2023-11-29 GMT+08:00

Arrears

If your configured payment method is unable to pay for your bill, your account will be in arrears. You will need to update your payment method or to top up your account in a timely manner if you want to continue using your cloud services.

Impact of Arrears

  • Yearly/Monthly

This is a pre-paid billing mode, so you can continue using yearly/monthly service meshes even if your account is in arrears. However, you cannot perform operations such as buying a service mesh and upgrading an existing service mesh, because they will generate new expenditures.

Figure 1 Lifecycle of a yearly/monthly service mesh
  • Pay-per-Use

If your account is insufficient to pay your amount due, your account goes into arrears, and the pay-per-use service mesh enters a grace period. After you top up your account, Huawei Cloud will bill you for expenditures generated by the service mesh during the grace period. You can view the expenditures on the Overview page of Billing Center.

If your account is still in arrears after the grace period ends, the service mesh enters a retention period and turns to Frozen. You cannot perform any operations on the service mesh.

If you do not bring your account balance current before the retention period ends, the service mesh resources will be released and cannot be restored.

Figure 2 Lifecycle of a pay-per-use service mesh

Avoiding and Handling Arrears

Make sure your account balance is sufficient or you have a valid payment method as soon as possible after your account is in arrears. For details, see Topping Up an Account.

If your service mesh is no longer used, you can delete it to avoid additional costs.

To help make sure your account never falls into arrears, you can enable Balance Alert on the Overview page of Billing Center. Then, any time an expenditure quota drops to below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email.

If your account is in arrears, top up your account in time. If the resource usage becomes stable, you can purchase a yearly/monthly service mesh to save money. For details, see Yearly/Monthly Billing.