Help Center > > User Guide> Funds Management> Top-Up and Repayment> How Does a Common HUAWEI CLOUD Customer Top Up an Account?

How Does a Common HUAWEI CLOUD Customer Top Up an Account?

Updated at:Jan 13, 2021 GMT+08:00

Important Notes

You can set an expenditure limit alert on the Overview page. You will receive a text message when your balance is less than the preset threshold.

Prepaid customers top up their account before spending. Top-up is not supported for enterprise member accounts.

Postpaid customers can spend first and then repay the billed expenditures. Top-up is not supported for postpaid customers. For details about how to repay, see How Does a Common HUAWEI CLOUD Customer Repay (in Post Payment Mode)?

Procedure

  1. Go to the Top Up page.
  2. Select a payment method.

    • Online Payment

      Enter a top-up amount and click Next. You are redirected to the payment page. Complete the payment process.

      You can click Switch Currency to change the currency.

    • Bank Transfer

      After transferring money to the standard top-up account, click Transfer Ticket and submit a corresponding service ticket. After HUAWEI CLOUD processes the ticket, the money will be transferred to your HUAWEI CLOUD account. For details about how to submit a service ticket, see Submitting a Service Ticket.

Submitting a Top-Up Service Ticket

  1. On the bank transfer page, click Transfer Ticket to go to the Create Service Ticket page.
  2. Enter the bank transfer information.

    The receipt will be recorded under the currently logged-in user by default. In case of any special circumstances, please specify them in Problem Description.

  1. Upload the bank transfer certificate and submit the service ticket.

    Our staff will manually top up your HUAWEI CLOUD account based on the service ticket within two working days after the bank transfer is successful.

Switching the Currency

  1. Go to My Account > Preferences.
  2. In the Currency area, select a currency and click Save.

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