Making Repayments (Postpaid Direct Customers)

Click Payment History in the upper right corner of the page. The Payment History page is displayed. You can view your payment records. For more information, see Payment History.

• Billed Remaining Amount Due: Total amount in historical bills to be paid.
• Estimated Unbilled Amount: Amount estimated by Huawei Cloud as of the current time. You can click the specific Estimated Unbilled Amount to go to the Bill Pending tab page and view details.
• If there are two or more billing cycles, you can select any billing cycle to pay.

• Click in detail. Then, you can view the bills to be paid on the Bills page.
• Click Details in the Operation column. You can view the bills for the current billing cycle on the Bills page. For more information, see Bills.

• Online Payment

  Enter the amount you want to pay, click Pay, and confirm the payment details. After the payment is complete, the system displays the payment result.

  

  The system displays the remaining amount due in the current billing cycle by default. You can change the amount, but the new value cannot be greater than the default one.

  

• Bank Transfer (to a dedicated account)
  

  You can transfer the money to the dedicated or general account for top-up or repayments.

  • A dedicated account is automatically allocated by Huawei Cloud to you and associated with your Huawei Cloud account. Different customers have different dedicated accounts. After the money is arrived to your dedicated account, Huawei Cloud will automatically transfer the money to your Huawei Cloud account.
  • The general account is available to all Huawei Cloud customers. After the money is transferred to the general account, you need to submit a service ticket. After the money is arrived to the general account, the related personnel will manually transfer the money to your Huawei Cloud account according to the service ticket you submitted.

  If you obtain credits offline and sign with Sparkoo Technologies Hong Kong Co., Limited or Sparkoo Technologies Singapore Pte. Ltd., you can use the dedicated account for bank transfer. Otherwise, you can only use the general account. You are advised to use your dedicated account for money transfer if you have it.

  

  View the dedicated account information and transfer money to the account. Huawei Cloud will automatically top up your account within two working days when receiving the bank transfer.

• Bank Transfer (to a general account)

  

  

  • You can view the general account information on the invoices issued to you or on the Billing Center. The Billing Center displays only the most current account information. The accounts on the historical invoices may be different.
  • To ensure timely and accurate payment confirmation, please make your payments based on the account and currency information on the invoice, and specify the invoice number.
  • The money will be transferred to the general account in two or three days within the same country/region. Cross-country or cross-regions transfers take longer. Contact your bank to learn the details.

  After you transfer the money to the general account, do as follows:

  1. On the Bank Transfer page, click Create Service Ticket.
  2. On the displayed page, enter the bank transfer information.

     

     

     The receipt will be recorded under the currently logged-in user by default. If there are any special circumstances, please specify them in Problem Description.

  3. Upload the bank transfer certificate and submit the service ticket.

     After the bank transfer is complete, Huawei Cloud will top up your account upon the request from the service ticket within three working days.

Click Payment History in the upper right corner of the page. The Payment History page is displayed. You can view your payment records. For more information, see Payment History.

Click Details in the Operation column. You can view the bills for the current billing cycle on the Bills page. For more information, see Bills.

• Online Payment

  Enter the amount you want to pay, click Pay, and confirm the payment details. After the payment is complete, the system displays the payment result.

  

  • The system displays the estimated amount of all expenditures to be billed by default. You can change the amount, but the new value cannot be greater than the default one.
  • Click Switch Currency. The Preferences page of My Account is displayed. Then, select the payment currency you want, and click Save.

  

• Bank Transfer (to a dedicated account)
  

  You can transfer the money to the dedicated or general account for top-up or repayments.

  • A dedicated account is automatically allocated by Huawei Cloud to you and associated with your Huawei Cloud account. Different customers have different dedicated accounts. After the money is arrived to your dedicated account, Huawei Cloud will automatically transfer the money to your Huawei Cloud account.
  • The general account is available to all Huawei Cloud customers. After the money is transferred to the general account, you need to submit a service ticket. After the money is arrived to the general account, the related personnel will manually transfer the money to your Huawei Cloud account according to the service ticket you submitted.

  If you obtain credits offline and sign with Sparkoo Technologies Hong Kong Co., Limited or Sparkoo Technologies Singapore Pte. Ltd., you can use the dedicated account for bank transfer. Otherwise, you can only use the general account. You are advised to use your dedicated account for money transfer if you have it.

  

  View the dedicated account information and transfer money to the account. Huawei Cloud will automatically top up your account within two working days when receiving the bank transfer.

• Bank Transfer (to a general account)

  

  

  • You can view the general account information on the invoices issued to you or on the Billing Center. The Billing Center displays only the most current account information. The accounts on the historical invoices may be different.
  • To ensure timely and accurate payment confirmation, please make your payments based on the account and currency information on the invoice, and specify the invoice number.
  • The money will be transferred to the general account in two or three days within the same country/region. Cross-country or cross-regions transfers take longer. Contact your bank to learn the details.

  After you transfer the money to the general account, do as follows:

  1. On the Bank Transfer page, click Create Service Ticket.
  2. On the displayed page, enter the bank transfer information.

     

     

     The receipt will be recorded under the currently logged-in user by default. If there are any special circumstances, please specify them in Problem Description.

  3. Upload the bank transfer certificate and submit the service ticket.

     After the bank transfer is complete, Huawei Cloud will top up your account upon the request from the service ticket within three working days.