Error Codes

400

MPC.10089

The template file does not exist.

The template file does not exist.

Check whether the template file exists.

400

MPC.10090

The template file does not exist.

The template file does not exist.

Check whether the template file exists.

400

MPC.10091

The template name already exists.

The template name already exists.

Use another template name.

400

MPC.10202

Invalid request parameter.

The MPC request parameter is invalid.

Check whether the parameter is correctly specified.

400

MPC.10204

Incorrect request method.

The MPC request method is incorrect.

Check the request method.

400

MPC.10205

Incorrect request content type.

The MPC request content type is incorrect.

Check the request content type.

400

MPC.10223

An agency has been created.

An agency has been created.

Refresh the page.

400

MPC.10224

The agency has been deleted.

The agency has been deleted.

Refresh the page.

400

MPC.10230

The template group already exists.

The template group already exists.

Refresh the page.

400

MPC.10231

The template group does not exist.

The template group does not exist.

Check whether the template group exists.

401

MPC.10203

Identity authentication failed.

MPC authentication failed.

Check whether authentication parameters such as Token are correct.

401

MPC.10206

You have not completed real-name authentication.

You have not completed real-name authentication.

Check whether you have completed real-name authentication.

401

MPC.10207

Your account is in an abnormal state.

Your account is abnormal.

Check your account status.

401

MPC.10208

Tenant ID verification failed, please check.

Failed to verify the MPC tenant ID.

Check whether the tenant ID is correct.

403

MPC.10211

The task does not exist.

The task does not exist.

Check whether the task exists.

403

MPC.10212

Operation failed. The task is in progress or has been completed.

MPC operation failed. The task is being processed or has been completed.

Check whether the task is being processed or has been completed.

403

MPC.10214

The topic does not exist.

The MPC topic does not exist.

Check whether the topic exists.

403

MPC.10215

The topic already exists.

The MPC topic already exists.

Refresh the page.

403

MPC.10226

The resource does not exist.

The resource does not exist.

Check whether the resource exists.

403

MPC.10010

Internal error.

An internal service error occurred.

Try again or contact technical support.

406

MPC.10051

The selected template is a super-resolution template and is not supported.

The selected template is a super-resolution template and is not supported now.

Check whether the transcoding template is correct.

406

MPC.10052

Failed to obtain the input file.

Failed to obtain the input file.

Check the path.

406

MPC.10053

The input file does not exist.

The input file does not exist.

Check whether the input file exists.

406

MPC.10054

Failed to obtain the subtitle file.

Failed to obtain the subtitle file.

Check the path.

406

MPC.10055

The audio sampling rate 7,350 is not supported.

The output AAC audio does not support the sampling rate of 7,350.

Change the sampling rate.

406

MPC.10056

This type of output frame rate is not supported.

The output frame rate is not supported.

Change the output frame rate.

406

MPC.10057

This type of output bitrate is not supported.

The output video bitrate is not supported.

Change the output video bitrate.

406

MPC.10058

This type of output video width is not supported.

The output video width is not supported.

Change the output video width.

406

MPC.10059

This type of output video height is not supported.

The output video height is not supported.

Change the output video height.

406

MPC.10060

This type of I-frame interval is not supported.

The output video I-frame interval is not supported.

Change the output video I-frame interval.

406

MPC.10061

Capturing snapshots at non-fixed intervals is not supported.

Snapshots cannot be captured at non-fixed interval.

Configure a fixed interval.

406

MPC.10062

Invalid video codec.

The video codec is incorrect for snapshots.

Change the video codec.

406

MPC.10063

Invalid video format.

The video format is incorrect for snapshots.

Change the video format.

406

MPC.10064

Multiple watermarks are not supported.

Up to two watermarked input files are supported.

Input up to two watermarked files.

406

MPC.10065

Invalid output file format.

The output file format is not supported.

Check the output file format.

406

MPC.10066

The input file format does not match the actual format.

The input file format is incorrect.

Check the input file format.

406

MPC.10067

Failed to obtain the ID of the video codec.

Failed to obtain the ID of the video codec.

Check the ID of the video codec.

406

MPC.10068

Failed to obtain the ID of the audio codec.

Failed to obtain the ID of the audio codec.

Check the ID of the audio codec.

406

MPC.10069

Failed to obtain the ID of the subtitle codec.

Failed to obtain the ID of the subtitle codec.

Check the ID of the subtitle codec.

406

MPC.10070

Failed to obtain the encoding/decoding format.

Failed to obtain the codec format.

Check the codec format.

406

MPC.10071

Failed to obtain the parameters of the input video stream.

Failed to obtain the parameters of the input video stream.

Check the parameters of the input video stream.

406

MPC.10072

Invalid frame rate of the video stream.

The frame rate of the video stream is incorrect.

Check the frame rate of the video stream.

406

MPC.10080

Invalid frame rate of the input file.

The video frame rate of the input file is incorrect.

Check the video frame rate of the input file.

406

MPC.10081

The file does not contain audio streams.

The input file does not contain audio streams.

Check the input file.

406

MPC.10082

Failed to obtain the input audio or video stream.

Failed to obtain the input audio or video stream.

Check the input audio or video stream.

406

MPC.10083

This type of codec is not supported.

The encoding type is not supported.

Check the encoding type.

406

MPC.10084

This chroma subsampling format is not supported.

The chroma subsampling format is not supported.

Check the chroma subsampling format.

406

MPC.10085

The file format is not supported.

The file format is not supported.

Check the file format.

406

MPC.10086

Failed to obtain the input file.

Failed to obtain the input file.

Check the path.

406

MPC.10087

Invalid task parameters.

The task parameters are incorrect.

Check the task parameters.

406

MPC.10088

The image file does not exist.

The image file does not exist.

Check the image file.

406

MPC.10092

The image file does not exist.

The image file does not exist.

Check the image file.

406

MPC.10093

The file name exceeds the maximum length.

The file name is too long.

Check the file name.

406

MPC.10094

Invalid file format.

The file format is invalid.

Check the file format.

406

MPC.10095

The watermark is placed in a wrong position.

The watermark position is incorrect.

Check the watermark position.

406

MPC.10096

Invalid watermark size.

The watermark size is incorrect.

Check the watermark size.

406

MPC.10097

Invalid watermark scaling ratio.

The watermark scaling ratio is incorrect.

Check the watermark scaling ratio.

406

MPC.10098

Invalid watermark duration.

The watermark duration is incorrect.

Check the watermark duration.

406

MPC.10099

The media stream type is not supported.

The media stream type is not supported.

Check the media stream type.

406

MPC.10100

An error occurred when parsing the video frame rate information.

An error occurred when parsing the video frame rate information.

Check the video frame rate.

406

MPC.10101

Invalid input parameters.

The input parameter is invalid.

Check the input parameter.

406

MPC.10102

Failed to open the input file.

Failed to open the input file.

Check the input file.

406

MPC.10103

Open GOP is not supported.

GOPs cannot be opened.

Check the GOPs.

406

MPC.10104

Internal error.

An internal service error occurred.

Try again or contact technical support.

406

MPC.10105

An error occurred during transcoding.

The transcoding process is abnormal.

Try again or contact technical support.

406

MPC.10106

The audio sampling rate is lower than 12,000. The audio will be discarded.

The audio will be discarded because its sampling rate is lower than 12,000.

Change the audio sampling rate.

406

MPC.10107

Invalid input video resolution.

The input video resolution is incorrect.

Check the input video resolution.

406

MPC.10108

The audio sampling rate of the input video is incorrect.

The audio sampling rate of the input video is incorrect.

Check the audio sampling rate of the input video.

406

MPC.10109

Invalid resolution in the template.

The template resolution is incorrect.

Check the template resolution.

406

MPC.10110

The video encoding format of the input file is not supported.

The video encoding format of the input file is not supported.

Check the video encoding format of the input file.

406

MPC.10111

Failed to obtain the file from OBS.

Failed to obtain the OBS file.

Check the OBS file.

406

MPC.10112

The video or audio format of the input file is not supported.

The video or audio format of the input file is not supported.

Check the video or audio format of the input file.

406

MPC.10113

The DTS of the input file is not supported.

The DTS of the input file is not supported.

Check the DTS of the input file.

406

MPC.10114

The header information of the input file is incorrect.

The header information of the input file is incorrect.

Check the header information of the input file.

406

MPC.10115

The watermark cannot be scaled down by more than 256 times.

The watermark image cannot be scaled down by more than 256 times.

Do not scale down the watermark image by more than 256 times.

406

MPC.10116

The audio encoding format of the input file is not supported.

The audio encoding format of the input file is not supported.

Check the audio encoding format of the input file.

406

MPC.10117

The audio and video in the input file are not synchronized.

The audio and video in the input file are not synchronized.

The audio and video in the input file are not synchronized.

406

MPC.10118

Failed to upload files to the OBS path.

Failed to upload the file to OBS.

Try again or contact technical support.

406

MPC.10119

Invalid input data.

Data in the input file is invalid.

Check the input file.

406

MPC.10120

The task does not exist.

The task does not exist.

Check the task.

406

MPC.10121

The subtitle file does not exist.

The subtitle file does not exist.

Check the subtitle file.

406

MPC.10122

The resolution in the template is greater than the input video resolution.

The template resolution is greater than the input video resolution.

Check the template resolution.

406

MPC.10123

The header information of the input file is incorrect.

The header information of the input file is incorrect.

Check the header information of the input file.

406

MPC.10124

Some data in the input file are missing.

Some data in the input file is missing.

Check the input file.

406

MPC.10125

Input data error.

Data in the input file is incorrect.

Check whether the input file can be played.

406

MPC.10126

Input data error.

Data in the input file is incorrect.

Check whether the input file can be played.

406

MPC.10127

Failed to obtain the level-1 m3u8 when an HLS media file is encrypted with DRM.

Failed to obtain the level-1 M3U8 file when an HLS media file is encrypted using DRM.

Check the level-1 M3U8 file.

406

MPC.10128

Failed to obtain the level-2 m3u8 when an HLS media file is encrypted with DRM.

Failed to obtain the level-2 M3U8 file when an HLS media file is encrypted using DRM.

Check the level-2 M3U8 file.

406

MPC.10129

Failed to obtain the index file when a DASH media file is encrypted with DRM.

Failed to obtain the index file when a DASH media file is encrypted using DRM.

Check the index file.

406

MPC.10130

The HLS content fails to be encrypted using DRM.

Failed to encrypt HLS content using DRM.

Check the DRM encryption.

406

MPC.10131

Failed to modify the index file when an HLS media file is encrypted with DRM.

Failed to update the index file when an HLS media file is encrypted using DRM.

Check the index file.

406

MPC.10132

Failed to obtain the IV during DRM encryption.

Failed to obtain the IV value of a DASH file encrypted using DRM.

Check the IV value.

406

MPC.10133

The DASH content fails to be encrypted using DRM.

Failed to encrypt DASH content using DRM.

Check the DRM encryption.

406

MPC.10134

Failed to modify the index file when a DASH media file is encrypted with DRM.

Failed to update the index file when a DASH media file is encrypted using DRM.

Check the index file.

406

MPC.10135

Failed to package the digital watermark due to the incorrect xformat configuration.

Failed to package the digital watermark due to the incorrect xformat configuration.

Check the xformat configuration.

406

MPC.10136

Failed to package the digital watermark because xformat fails to be started.

Failed to package the digital watermark because xformat failed to be started.

Check xformat.

406

MPC.10137

Failed to package the digital watermark because xformat fails to create a task.

Failed to package the digital watermark because xformat failed to create a task.

Check the task creation process.

406

MPC.10138

Failed to package the digital watermark because xformat fails to query the task.

Failed to package the digital watermark because xformat failed to query a task.

Check the task query process.

406

MPC.10139

Failed to package the digital watermark because the xformat task timed out.

Failed to package the digital watermark because the xformat task timed out.

Try again or contact technical support.

406

MPC.10140

The I-frame interval exceeds 500.

The output I-frame interval is greater than 500, which is not supported.

Change the output I-frame interval to lower than 500.

406

MPC.10141

The input file is an audio file. The selected template contains video parameters.

The selected template contains video parameters and does not support the input file that contains only audio.

Check the template.

406

MPC.10143

Invalid index file content.

The index file content is invalid.

Check the index file content.

406

MPC.10144

Black bars seem to be on the input video.

The input file contains black bars but their positions are unclear.

Check the input file.

406

MPC.10145

Data frames imported to the detection module seem to be not enough for identifying the specific position of the black bar.

The positions of black bars in the input file are unclear, which may result from insufficient detection modules.

Check the input file.

406

MPC.10146

The black bar seems to overlap with subtitles.

The positions of black bars in the input file are unclear. This may occur because the black bar at the bottom of the input file overlaps with the subtitle.

Check the input file.

406

MPC.10147

The black bar seems to overlap with the watermark.

The positions of black bars in the input file are unclear. This may occur because the black bar at the top of the input file overlaps with the watermark.

Check the input file.

406

MPC.10148

The black bars seem to be asymmetric.

The positions of black bars in the input file are unclear. This may occur because the black bars on the left and right of the input file are asymmetric.

Check the input file.

406

MPC.10149

The specific position of the black bar cannot be identified.

The positions of black bars in the input file are unclear.

Check the input file.

406

MPC.10150

The cropped black bar size exceeds the input video size.

The size of the black bars to be forcibly cropped exceeds the input video size.

Check the cropping settings.

406

MPC.10151

Failed to download the subtitle file in the slicing phase.

Failed to download the subtitle file during segmentation.

Failed to download the subtitle file during segmentation.

406

MPC.10152

The video encoding format of the input file is not supported.

The video encoding format of the input file is not supported.

Check the video encoding format of the input file.

406

MPC.10153

Input file error.

The input file is faulty.

Check whether the input file can be played from the beginning to the end.

406

MPC.10154

Failed to open the input file.

The input file cannot be opened.

Check whether the input file can be played.

406

MPC.10200

System error.

The MPC service is abnormal. A common status code is returned.

Contact technical support.

406

MPC.10201

Internal communication error.

The internal communication of the service is abnormal.

Contact technical support.

406

MPC.10209

Invalid input or output OBS path.

The input or output OBS path of MPC is invalid.

Check the input or output OBS path.

406

MPC.10210

Failed to obtain the input file from OBS.

Failed to obtain the input file from OBS.

Check the input file.

406

MPC.10213

Operation failed. The task is not in the final state.

Failed to complete the MPC task.

Check the task status.

406

MPC.10216

Failed to set event notifications. You do not have the permission to publish messages to the topic.

Failed to enable event notifications because you do not have the permission for publishing messages to the topic.

Obtain the required permission.

406

MPC.10217

The usage exceeds the OBT quota.

The usage exceeds the OBT quota of MPC.

Keep the usage within the OBT quota.

406

MPC.10218

The task has completed.

The MPC task is completed.

Check the task.

406

MPC.10219

Invalid request parameter.

One or more request parameters are invalid.

Check the request parameters.

406

MPC.10220

The task has expired.

The MPC task has expired.

Check the task.

406

MPC.10221

Internal service error.

An internal service error occurred.

Check the template and try again.

406

MPC.10222

Key parameters in the template are inconsistent.

One or more custom template parameters are incorrect.

Failed to obtain the input file from OBS. Check the process.

406

MPC.10225

KMS service error.

An HW_KMS service error occurred.

Contact technical support.

406

MPC.10227

You do not have the permission to access the requested resource.

You do not have the permission for access.

Obtain the required permission.

406

MPC.10228

Your account is in arrears. Top up your account.

Your account is in arrears.

Top up the account.

406

MPC.10229

You do not have the permission to perform this operation.

You do not have the permission for performing this operation.

Obtain the required permission.

406

MPC.10232

GIF task failed.

The GIF task failed.

Check the task.

406

MPC.10233

Packaging task failed.

The packaging task failed.

Check the task.

406

MPC.10234

The function is temporarily brought offline.

The function is taken offline.

Check the function.

406

MPC.10235

Identity authentication failed due to an invalid token.

The domain-level token in the request is invalid.

Check whether the token is valid.

406

MPC.10236

You do not have permission to access the OBS bucket.

You do not have the permission for accessing the bucket.

Contact the tenant administrator to authorize the access to the bucket or grant the OBS permission to you.

406

MPC.10237

API Gateway rate limiting

The API Gateway request throttling limit has been reached.

Check the number of API requests.

500

MPC.10001

IAM service exception.

An IAM service error occurred.

Contact technical support.

500

MPC.10002

OBS service exception.

An OBS service error occurred.

Contact technical support.

500

MPC.10003

SMN service exception.

An SMN service error occurred.

Contact technical support.

500

MPC.10004

CBC service exception.

A CBC service error occurred.

Contact technical support.

500

MPC.10005

SDR service exception.

An SDR service error occurred.

Contact technical support.

500

MPC.10006

ZK service exception.

A ZooKeeper service error occurred.

Contact technical support.

500

MPC.10007

MONGO service exception.

A Mongo service error occurred.

Contact technical support.

500

MPC.10008

MPE service exception.

An MPE service error occurred.

Contact technical support.

500

MPC.10050

XCODE service exception.

An Xcode service error occurred.

Contact technical support.