Help Center/ Media Processing Center/ FAQs/ Transcoding/ What If Transcoding Fails?
Updated on 2022-10-10 GMT+08:00
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What If Transcoding Fails?

If the transcoding fails, an error message is displayed. You can rectify the fault based on the error message. Table 1 describes the common error messages and solutions.

Table 1 Common errors

Error Message

Cause

Solution

System error. Contact technical support.

System fault

Submit a service ticket.

Failed to obtain the input file. Check the path.

Failed to obtain the input file.

Check whether the input file path is correct.

The input file does not exist.

The input file does not exist.

Check whether the input file exists.

Failed to obtain the subtitle file.

Failed to obtain the subtitle file during transcoding.
  • Check whether the subtitle format meets the requirements (SRT).
  • Check whether the subtitle path is correct.
  • Check whether the subtitle file exists.

Failed to open the input file.

The frame rate of the input video is incorrect.

Check whether the frame rate of the input file is one of them: 23.98/24, 25, and 29.97/30. The variable frame rate is not supported.

The file format is not supported.

The file format is not supported.

Check whether the input file format is one of them: MP4, TS, MOV, FLV, MPG, MXF, WMV, ADTS, AVI, MKV, MPEG, GIF, and WAV.

The user resource exceeds the retention period and the service is unavailable.

OBS is suspended due to arrears.

Log in to the Billing Center and top up your account.

Failed to obtain media files in an OBS bucket.

KMS encryption has been enabled for the OBS bucket.

Log in to the OBS console, choose Overview > Basic Configurations, and disable default encryption.

The template is invalid.

The audio bitrate is too low.

Check whether the audio bitrate meets the requirement. The audio bitrate ranges from 8 to 1000 kbit/s.
Parent topic: Transcoding