Help Center/ Media Processing Center/ FAQs/ Snapshot Capturing/ What Can I Do If Snapshot Capturing Fails?

Updated on 2026-02-27 GMT+08:00

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What Can I Do If Snapshot Capturing Fails?

Table 1 lists the common errors and causes for failed snapshot tasks. For other errors, submit a service ticket.

**Table 1** Error codes
Error Code	Error Message	Cause
MPC.10061	Capturing snapshots at non-fixed intervals is not supported. Change the interval to a fixed interval.	Snapshots cannot be taken at a non-fixed interval.
MPC.10062	The video codec is incorrect in the snapshot scenario.	The encoding format of the input video is not supported. Supported encoding formats are MPEG-2, H.264, H.265, and Prores422.
MPC.10063	The video format is incorrect in the snapshot scenario.	The packaging format of the input video is not supported. Supported packaging formats are MP4, MPG, MOV, MXF, FLV, and MPEG-TS.

Parent topic: Snapshot Capturing

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