Help Center/ Media Processing Center/ FAQs/ Transcoding/ Why Is There Only Audio But No Image After Video Transcoding?

Updated on 2026-02-27 GMT+08:00

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Why Is There Only Audio But No Image After Video Transcoding?

This issue typically arises when the applied transcoding template specifies an audio-only output format or has the Audio only option enabled.

You can log in to the MPC console and perform the following operations:

Choose Media Processing > Transcoding. In the task list, check whether the transcoding template is an audio-only template.
Choose Global Settings and check whether Audio only is enabled in the transcoding template.

If the cause is neither of the previous two, submit a service ticket for technical support.

Parent topic: Transcoding

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